Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

December 6, 2017

Works well. Easy to install. Good

Lulucos
United States
5 months using the app
July 1, 2021

Amazing support! Thanks GG
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Hypero
United Kingdom
5 months using the app
TIDIO LLC replied July 2, 2021

Thank you for the review! We're stoked you like the support!

July 21, 2014

Just so easy ! , Fantastic app !

The Harris Tweed Store
United Kingdom
5 months using the app
January 9, 2020

Good app, easy to use and to custom and we love the free version to test on few carts. The french version is also well translated.

Blessing Cases
France
5 months using the app
Edited December 20, 2019

AMAZING. What more can I say. This is simply the industry standard if it comes to chat bots. Their support is amazing as well. The best you’ll find. Really, don’t waste your time and just get this app for your online shop. They don’t pay me to write this :) Very simple and professional user interface. Live support super fast and friendly. Martin, Kamil they are awesome! Will definitely upgrade and recommend to others. The free version gives you enough room to grow as a start up business. Thanks so much!

Airport Candy
United States
5 months using the app
TIDIO LLC replied January 9, 2020

Thank you! :)

February 6, 2017

This is an awesome app that has basic chat features even on the free plan!

Cleos Market
Canada
5 months using the app
March 14, 2022

I added Tidio not thinking much of it, but it has really great automations. I can't be there all the time, and it makes my store seem so much more professional. I am pleased with this app.

Emerald Promise
United States
5 months using the app
TIDIO LLC replied March 15, 2022

Thank you for the kind words! We are glad that you are enjoying our chatbots feature, there is more to come, so stay tuned. If you happen to have any questions or issues, do not hesitate to message us!

June 28, 2016

This is a great program, which offered us immediate assistance with our website setup and helped us gain & keep new customers. Highly recommend it, and if you don't believe it... TRY it for free!

Shipwreck Mercantile
United States
5 months using the app
August 10, 2022

The chatbot saves us A BUNCH of time. We have cut our customer support load in half. Also the integration to see order status and delivery information is amazing.

Weedshop.dk
Denmark
5 months using the app
TIDIO LLC replied August 10, 2022

Thank you so much for the lovely review. We are glad to hear that our chatbots are helping you out!

February 26, 2019

I'm in love. Thanks for making such an amazing addon. One click install. No coding. Heaps of options. Looks great. Works great. Automation is insane. Couldn't be better. Oh and the mobile app works great too.

Bee Love Wraps
Australia
5 months using the app