Tidio ‑ Live Chat & Chatbots

Live Chat, Chatbots, Customer Support, Helpdesk, FAQ

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes


4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars

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901 - 910 of 1375 reviews

Just Fits Me

Location United States
Time spent using app 4 months

Extremely proactive and responsive support. I signed up on their website with what I thought was the Forever Free plan. I checked my dashboard and it said I was on a Paid plan. I immediately messaged support. Olek responded and manually fixed the issue. He then walked me through all the detailed steps to install their javascript in my theme. And that was it. Thanks Olek!

Garage Systematic

Location United States
Time spent using app 5 days

Great support! I was kindly walked through an issue I was having and got it resolved very quickly. Awesome app, great capabilities, great design and smartphone app makes it very easy to keep in touch with customers! Do recommend.

Botanic Universe

Location Canada
Time spent using app 3 months

Awesome app. We're on these chats like hawks and have seen a definite rise in conversion rates from people that are asking questions. The personal touch helps alot. Also the automation sequences are great to keep customers engaged when we're not around.

Curl Collection

Location United States
Time spent using app About 1 year

Amazing support staff. Kamil was a pleasure to work with and he was patient with me while he fixed my issues. Highly recommended.


Location Philippines
Time spent using app 4 months




Location Japan
Time spent using app About 3 years



Location United Kingdom
Time spent using app About 3 years

The best customer service and has really helped our store so much. We offer one of a kind unique accessories so people are always emailing, our customers now reach out on here! So amazing!


Location United States
Time spent using app About 3 years

Such a great app! Easily customized so it looks great on our website. Support is awesome and I really can't recommend it enough.


Location Singapore
Time spent using app Almost 3 years

Absolutely love this app. What a great conversion increaser.
Also amazing customer support by Tidio. Thumbs up

Vegan Nutrition Store

Location United Kingdom
Time spent using app 9 months

Brilliant customer service and support on all functions.