Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They value its easy setup and customization, with features like live chat and AI chatbots that enhance customer communication. The seamless Shopify integration, responsive support team, and comprehensive free plan are also appreciated. Merchants note the app's effectiveness in boosting sales and conversions, improving customer service, and supporting multilingual businesses. The ability to distribute coupon codes is seen as a valuable tool for increasing conversion rates.

December 14, 2023

Tidio Chat bot has been incredibly helpful to me. I strongly encourage you to give it a try, as I'm confident you will benefit from its features. Additionally, I want to highlight the exceptional dedication and helpfulness of the technical support team at Tidio. They provided valuable assistance with the installation and customization of the chatbot on my website. In particular, I'd like to give a thumbs up to Arek, who not only has a very handsome avatar but also helped me resolve a display issue flawlessly.

Unihertz
Hong Kong SAR
Almost 2 years using the app
TIDIO LLC replied December 16, 2023

Thank you so much for taking the time to share your positive experience with Tidio! Your kind words mean a lot to us, and we're glad to know that you found value in its features and that our technical support team!

Again, thank you for choosing Tidio, and we look forward to assist you in the best way we can.

January 30, 2024

Arek really helped a lot. Quick response, very professional and has a very good attitude.

Oriental Design & Gift
United Kingdom
6 months using the app
January 10, 2024

Than you so much Tidio. Love your Automation and AI powered chatbots and your support staff. Well done!

Java Sunrise Coffee
Australia
9 months using the app
February 1, 2024

I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!

I Love Happy Cats
Belgium
7 days using the app
January 17, 2024

Really useful live chat, plenty of features for the team to utilise and a solid support structure in place

Display Wizard
United Kingdom
7 months using the app
January 26, 2024

great customer service, issues resolved fast

Rachel Riley UK
United Kingdom
Almost 4 years using the app
December 1, 2023

Robust software, with a great design, I didn't expect it to have a customer support system on the backend. Giving me the ability to manage my store like professionally and like a big brand

Furniture Royalty
United States
4 months using the app
January 26, 2024

great, i will always choose this app

Themoonshine store
Nigeria
10 days using the app
October 6, 2023

I think this is one of the best apps on the market today. And although its price is high, it is worth every penny invested in it. Using this application, you won’t even have the thought of looking for something else, since it has almost everything you need. In addition, the guys are constantly improving it and adding new functionality. If you compare the version from 3 years ago with the current one, you will see how far we have come both in terms of adding functionality and in terms of improving what already worked well.

Tortuga Games
Georgia
Over 3 years using the app
January 23, 2024

Très bonne application. Je recommande vivement :-)

KIDICHOU
France
Over 1 year using the app
TIDIO LLC replied January 25, 2024

Thank you so much for taking the time to leave such a wonderful review!