Reviews (1,934)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.

September 1, 2024

App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself.

Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.

Engineers Collective
New Zealand
About 5 years using the app
TIDIO LLC replied September 2, 2024

Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.

May 5, 2024

Their app and website has been down for the last 3 days, not sure whats going on.

What A Room
United States
About 5 years using the app
TIDIO LLC replied May 7, 2024

Hi, it seems like you may have experienced an issue with Comcast blocking your access to Tidio. Based on our logs, it looks like you've managed to log in to your panel already. I'll contact you via email to confirm everything is working smoothly. Olek - Tidio

May 13, 2024

So far nice

Hypecamp Tents
South Korea
4 days using the app
TIDIO LLC replied June 4, 2024

Thank you for the review! If there is something we may improve to make your experience even better, please contact us at support@tidio.net, we will do our best to help.

April 30, 2018

A bit hit and miss performance wise. Sometimes it works and sometimes it doesn't!

Oxenford Budget Tyres
Australia
Over 6 years using the app
Edited February 5, 2018

Update: Customer service has been helpful and given me a script which I had to install on my site for a partial fix. I have to use the side bar (can not use the default chat widget as that will still cover the check out) but the side bar is on the side of the screen and when someone clicks it the chat window that opens does not cover the check out button.

Be careful. Both formats of the widget (unless you choose a side bar) will cut into your checkout button. I was surprised to find not only did the Modern Them bottom widget take up most of the checkout button, it's invisible hyperlink area extended out past the actual widget itself making it almost impossible to click "check out" almost every where you click on the check out button just pops up the chat.

The business theme bottom widget also cuts significantly into the check out button. It would be incredible if they would have more (smaller) options for the chat on the bottom right hand side of the screen that wouldn't get in the way of the most critical functionality of an ecommerce store.

Mother Erth
United States
Over 4 years using the app
November 12, 2021

I like how this app captures leads and offers them a discount in an effort to drive immediate sales. The dashboard has a small learning curve, but it's a great app so far.

fitformorestore
United States
Over 1 year using the app
TIDIO LLC replied November 12, 2021

Thank you for the review, we sincerely hope to one day be 5/5 in your eyes :)

November 12, 2023

ayuda buena

rmdecoregalos
Portugal
9 months using the app
December 10, 2021

Tidio is a wonderful app, but it just doesn't support my needs. Tidio has a wide range of intriguing features that would certainly come in handy (e.g. Chatbots, Email Marketing, and even Messenger Integration), but the one crucial feature it's missing for me is Whatsapp integration. Whatsapp is a widely used messaging platform in my country for users and businesses alike - so it's ashame that I'm not able to bring all of Tidio's perks to the one messaging platform I need the most. Regardless, I'm looking forward to a time when Tidio finally incorporates Whatsapp, but for now other apps would best suit my business.

LaptopBrokers
United Arab Emirates
5 months using the app
TIDIO LLC replied December 10, 2021

Thank you for your review and your feedback! We are actually trying to implement the Whatsapp integration into our product. We understand that this platform is crucial for most businesses, and that is why we are working hard to add it as soon as possible. Hopefully, once that feature is added, we will be able to win you back and turn that 3 into a 5 :) Once again thank you and have a nice weekend!

August 19, 2016

Not the perfect live chat tool but certainly good value and pretty straightforward to use.

Issue Clothing
New Zealand
5 months using the app
Edited March 21, 2019

Great product and terrific support so far. Still new with it so I will update my review as I spend more time with it. Update. So far I would still say it is a good product. It has a good set of features and things like seeing what they are typing, incoming visitor notifications etc... are nice perks. I would suggest however if you have a somewhat busy site that if you plan on using the bots, you will have to pay $30 a month to get both the communicator package and the automation package. If you go with the Automation package you lose all the perks from the communicator package and if you go with the communicator package you only have 100 triggers to work with per month. It would be nice to have a communicator package with an upgrade option for some more money, but to make it a either this or that or pay double option I think is a little bit much. But, if you have the money, from what I have seen so far it is a nice package. Just think in the end it may be a bit much for us. I am going to stick with it for a bit though to give it a fair shot. Will update again if I have anything new.

Genex Formulas
United States
4 months using the app
TIDIO LLC replied March 21, 2019

Thank you so much for an honest review - your thorough feedback will help other merchants. I'm sure that our app will prove its value over time and deserve a 5* overall rating! :)