Tidio Live Chat & AI Chatbots , 1,852 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and robust functionality, including a live chat feature that enhances real-time customer interaction. The AI chat, dashboard, and email marketing features are intuitive and effective. The chatbot feature is praised for boosting sales and improving customer service efficiency. The app's seamless integration with platforms like Facebook and Instagram, and its multilingual feature, are appreciated by international merchants. Merchants have reported significant sales increases after implementation, and the customer support team is frequently commended for their exceptional service.
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Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales
Thank you for your review! We really appreciate your feedback and we will try to do improve in the future
Very good app. You can link multiple websites in the same time. Fast support.
It's a nice app. I love that it is free for a number of uses. It could use some technical fixes especially on the mobile app. Their staff is great in offering assistance.
Thank you so much for the feedback, it helps us understand how our tool can be more effective. It would be great if you could provide us with a bit more detailed info at support@tidio.net. Thanks!
我想把URL改为ailijiadoll.myshopify.com/，怎么操作，刚才好像弄错了，请求协助，请问今天可以解决这个问题吗？还是需要等候48小时之后呢？另外，我们shopify后台的客服信息哪些不会被客户看到，请问有相关资料吗？
Thank you for your review! Our support team can help you via the support live chat located in your admin panel - we're online on chat now and ready to help. :)
I would give 5 stars but I have only JUST installed the app and have yet to fully utilize it...I was having trouble uploading the app to my page and Martin in Tech/Customer Service immediately responded and was a HUGE help! :)
So far so good! I'm a new user but loving it so far.
I really like this app. Amazing dashboard. Every is easy and looks really cool. It has one minor flaw though - it doesnt have multilingual dynamic translation. For me being an EU merchant - it is vital that the chat translate any language while chatting. Meaning - I type in English - customer translate in e.g. Spanish. Spanish is translated to English and English back to Spanish live and dynamically. If this is not an issue for you - then Tidio is perfect and highly recommended.
Thank you very much for the feedback, it will help us develop in the future :)
This app has been crafted with love and care. Great all around, many useful features and customisations and great modern look.
Gets pricey quickly when wanting to use all of its features, but they are well made, super easy and intuitive to use and the app has excellent instant support so depending on the business in can absolutely be worth it and is justified by its quality.
-1 Star as it would be fair if the Tidio branding could be removed for the paid for versions, considering the price.
Otherwise as far as I can tell the best live chat app currently out there. Would happily recommend to anyone!
Thank you for your thoughtful review. The branding option really helps us grow and as a result, makes our service better. Best of luck from our team! :)
Totalmente recomendable. Es muy fácil de instalar y configurar.
it's a good tool for conversions, the customer service is honestly great, the only downfall would be it's slightly pricey
Thank you for the review. To ensure the highest quality we do our best to keep the prices as low as possible. We do hear your feedback, and I will make sure it's taken into consideration by our product team in the future.