Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Free plan available. Additional charges may apply.
Rating (4.7)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

July 14, 2014

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

Integrates with

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

An all-in-one customer experience solution with live chat, chatbots, and multichannel communication.

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! more
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Use pre-made chatbot strategies to solve problems and increase sales
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in 30 seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system

Pricing

Free

Free

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/month

or $190/year and save 17%

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$39/month

or $390/year and save 17%

  • All Free plan features
  • Chatbots - conversations with 40,000 users
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$289/month

or $2,890/year and save 17%

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

Free

Free

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/month

or $190/year and save 17%

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$39/month

or $390/year and save 17%

  • All Free plan features
  • Chatbots - conversations with 40,000 users
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$289/month

or $2,890/year and save 17%

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1582 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
February 7, 2023

off all the chat apps out there TIDIO have the MOST confusing priceplans out there. We tried to ask what we were paying and what plan we were on, but even that took 5 minutes from support without any results. We do not recommend adding a app with confusing priceplans like that. Seems like a scam

polly
Denmark
TIDIO LLC replied February 7, 2023

Thank you for taking the time to leave a review and bring your concerns to our attention. We apologize for any confusion you may have experienced with our pricing plans. Our goal is to provide a transparent and easy to understand pricing structure for our customers.
In order to assist you with your concerns and ensure we are providing you with the best possible service, we require your public key. This information allows us to identify your account in our system and check the plan you are currently on. Security of our customer's data and their personal information are of the utmost importance to us; hence additional verification prior to giving out any details is necessary.
We would be more than happy to help you navigate our pricing plans and answer any questions you may have.

February 3, 2023

Super helpful, quick resolution, available when needed and an all round great experience. Support can often be overlooked when an app provides a great function but when you have a top class app with great features as well as a great support team, it truly is the best combination!

Purrys™
Ireland
February 2, 2023

Dont listen to the last guy, Tidio has a great support team around the clock. A great service and product all round! Their chatbot is one of the most intuitive we have used by far and will continue to use them for future projects. - EagleAVRental.com

Eagle AV Rental
United States
Time spent using app: 24 days

About this app

Launched

July 14, 2014

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

Integrates with

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

Built by TIDIO LLC

About TIDIO LLC

4.7 average rating

8 years building apps for the Shopify App Store

Support

Send a message

+1 (415) 429-6331

support@tidio.net

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