Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Free plan available. Additional charges may apply.
Rating (4.7)
Reviews
Developer
TIDIO LLC

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

July 14, 2014

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

Integrates with

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

An all-in-one customer experience solution with live chat, chatbots, and multichannel communication.

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Use pre-made chatbot strategies to solve problems and increase sales
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in 30 seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system

Pricing

Free

Free

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/month

or $190/year and save 16%

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$39/month

or $390/year and save 16%

  • All Free plan features
  • Chatbots - conversations with 40,000 users
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$289/month

or $2,890/year and save 16%

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

Free

Free

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/month

or $190/year and save 16%

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$39/month

or $390/year and save 16%

  • All Free plan features
  • Chatbots - conversations with 40,000 users
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$289/month

or $2,890/year and save 16%

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1553 reviews
Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
December 3, 2022

Very disappointing results and customer service with the premium options. I was charged 20 days before my normal renewal date. The customer service provided was very unprofessional. The chatbots act up and make customers go away instead of keeping them engaged. Tried contacting the customer service department multiple times to fix the issue, expectations were set but never delivered nor bothered to follow up. If you want to waste your time, your money get this one...

VibeVice™
United States
Time spent using app: Almost 2 years
TIDIO LLC replied December 3, 2022

Hi there!

We're sorry to hear about your not satisfactory experience! Our Customer Satisfaction Specialist will contact you directly to address it. Thank you for letting us know!

December 2, 2022

Tidio is great, easy to use and good customer service. I have been using it for 3 months and I'm responsible to say it's a great one.

IMALENT®
China
Time spent using app: About 3 years
December 1, 2022

Ich bin sehr zufrieden mit der App und dem Kundensupport Die App ist sehr übersichtlich, und die Mobile-App läuft auch einwandfrei :)

Fantasy-Printer
Germany
Time spent using app: About 17 hours
TIDIO LLC replied December 2, 2022

Hi there! Thank you so much for your lovely review :) It's great to know that you find our app clear to use, and that you are satisfied with our support team.

About this app

Launched

July 14, 2014

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

Integrates with

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

Built by TIDIO LLC

About TIDIO LLC

1 app

4.7 average rating

8 years building apps for the Shopify App Store

Support

Send a message

+1 (415) 429-6331

support@tidio.net

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