Tidio Live Chat

Tidio Live Chat

by Tidio Ltd

Live chat boosted with Chatbots and Marketing Automation

4.8 of 5 stars(801 reviews)

Respond on Chat and Messenger

Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our free mobile app as well.

Enable Bots and increase sales

Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!

Set up in less than 30 seconds

Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!


About Tidio Live Chat

Are you looking for a tool that would increase your customers’ satisfaction, boost sales, and is available for free? You’ve come to the right place!

Tidio uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.

Reply to your customers’ queries instantly and increase sales by as much as 40%

By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time -- they’ll contact you.

Bots will respond to your customers’ queries when you’re not able to

Customers of online stores demand immediate responses to their questions. Nobody can be available 24/7. Except for Bots, that is! Bots automatically reply to 43% of the most popular inquiries. Right after registering, with a few clicks of the mouse, you’ll be able to add Bots that will check product availability, inform about delivery status, and give the estimated delivery time. When faced with an issue, the Bot will transfer the conversation to an operator.

No more abandoned carts and lost sales, thanks to dedicated tracking and Bot that will solve your customers’ issues 24/7

Imagine being able to chat with every customer who abandons their cart in your store, around the clock. You can ask about their reasons for not going through with a purchase. If it helps, you can also offer them discounts and save as much as 60% of the transactions. This is how the Abandoned Cart Bot works.

No matter how your customer gets in touch, you will always be able to respond thanks to e-mail and Messenger integration

How many times have you missed a customer’s message that was sent through a channel you haven’t been checking frequently? In Tidio, you’ve got all your channels in one place -- you’re always able to reply to messages. If you’re often away from your computer, we’re also giving you our free mobile app.

A modern widget design that suits any website

When designing the widget, it was our goal to make it gorgeous and suitable for any website. Dozens of thousands of sites that use Tidio have shown us that we’ve done a good job. You can adjust your own widget to the colour scheme of your store.

Tidio is also:

  • The option to support multiple languages;
  • One of the highest-rated mobile app providers for iOS/Android in the industry;
  • Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
  • Rich widget customisation options;
  • The option to see what your visitor is typing in real time;
  • Fantastic 24/5 support;
  • Support for 20+ integrations.

Integrates with

  • GetResponse,
  • Zendesk,
  • Mailchimp,
  • Google Analytics,
  • Zapier

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Basic Plan

Free

  • Up to 3 operators for a lifetime

  • Live Chat

  • Messenger Integration

  • Email Integration

  • iOS & Android App

  • 100 Chatbot Triggers a month

Communicator Plan

$15/month

or $12.50/month billed at $150 once per year

$10 for any further operator

  • Live Typing Preview

  • Live Visitor List

  • Viewed Pages

Chatbots Plan

$15/month

or $12.50/month billed at $150 once per year

$30 for 20k events, $45 for 100k, $60 for unlimited

  • 5.000 Additional Chatbot Triggers

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 801 reviews

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
    (6)
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

Wild Riot Collective

Just started to use it but so far so good! I got the free version for now, if I love it I will definitely upgrade with time.

Open Accounts

I've tried a few chat apps & this is by far the best. By far!
Presentation, operations with their dashboard & apps / bots - great support team (big shoutout to Kamil, Rafal & especially Olek!).
I wanted to enable customers logged into shopify to also be logged into Tidio (to avoid logging in twice) & everyone was most helpful with next day solutions.
For more details on how i did: https://community.shopify.com/c/Technical-Q-A/How-to-add-logged-in-customer-data-to-app/m-p/582386#M12225

Many thanks Tidio Team! #KeepItUp

Developer reply

October 8, 2019

Thank you so so much! Your review made our day. We hope our service will help your business. Best of luck from our team! :)

CORELETIC

the best app ever for customer support it helped us boost our clients and our sales so much, thank you so much for this cool feature.