Tidio ‑ Live Chat & Chatbots

Tidio is a popular customer service platform for Shopify, making merchants all around the globe more efficient.

Tidio is an all-in-one Customer Service Platform that combines Live Chat, chatbots, email, Messenger, and Instagram to instantly communicate with your customers. It enables you to answer their questions, solve their problems in real-time and engage with them in crucial moments. In return, it helps you increase customer satisfaction and consequently-sales.

What can you do/achieve with Tidio?

• Use the Live Chat to reply to your customers instantly and increase sales
• Take care of your customers 24/7 with chatbots
• Offer self-service for checking product availability, informing about deliveries, etc.
• Use the best e-commerce tactics to increase your sales
• Stop losing sales by missing the conversation
• Combine all communication channels in one place for seamless customer service
• See live visitors and start a conversation

Use the Live Chat to reply to your customers instantly and increase sales.

Get in touch with your online customers to provide real-time support or assist them to ensure the best experience and generate more sales. Tidio Live Chat is easy to install, looks great in your store, and is 100% mobile-friendly.

Take care of your customers 24/7 with AI and chatbots.

Save abandoned carts, show order status, offer discount codes, segment visitors, build your mailing list… and do much more with built-in ready-to-use chatbots. Our research shows that chatbots can effectively handle a significant part of such cases. And you can build your own chatbots from scratch with our drag-and-drop editor. No coding skills are required! It’s fast and simple by design!

Use proven e-commerce tactics to increase your sales.

We’ve created and built-in 30+ different chatbots that will run specific tactics. Right after installation, you can turn them on to save abandoned carts, upsell, offer discount codes or collect emails.

A modern widget design that suits any website.

When designing the widget, our goal was to make it gorgeous and suitable for any website. You can adjust your own widget to the color scheme of your store.

Tidio is loved by its active users for:

• The option to support multiple languages
• iOS/Android mobile app
• Dozens of Automations and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor
• Increasing customer support teams’ performance by automating a big part of their job
• Multichannel communication in one place (Live Chat, email, Messenger, Instagram)
• Rich widget customization options
• The option to see what your visitor is typing in real time
• Fantastic support available 24 hours a day, 5 days a week
• Support for 20+ integrations