Tidio Live Chat & AI Chatbots

Name: Tidio Live Chat & AI Chatbots
Brand: TIDIO LLC
Rating: 4.6 (1852 reviews)

Free plan available. Free trial available.

Rating (4.6)

Reviews

1,852

Developer

TIDIO LLC

View demo store

Automatically solve customer questions with Tidio's AI, Lyro

Manage and resolve requests with a simple live chat and helpdesk

Get more loyal customers with sales and support automation

Connect your Instagram, Messenger, Live chat, and email inboxes

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Works with the latest themes

About this app

Launched

July 14, 2014

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

Customer experience platform with live chat, Lyro AI chatbot, ticketing, email marketing, and more

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Talk to your visitors on live chat – quickly solve problems and sell proactively
Work alongside our Lyro AI bot to automatically solve your customers' questions
Preview carts, check order history, and recommend products directly in the chat
Add Tidio to your Shopify store in seconds – just click Add App
Manage and resolve customers' requests with a simple ticketing system

Pricing

Free

Live Chat - conversations with 50 users
Chatbots: with up to 100 visitors/mo
Ticketing
Mobile app
Social media integrations

Customer Service

$29 / month

or $290/year and save 17%

100 conversations for $29, 250 - 1000 conversations for $59

All Free plan features
Analytics
Live visitors list
Operating hours
Tidio AI reply assistant
Live chat support (24/5)

7-day free trial

Flows

$29 / month

or $290/year and save 17%

Reach up to 40k visitors. Upgrade as you grow.

All Free plan features
Automation analytics
Chatbots templates
Visual chatbot builder
No Tidio branding (add-on)
Live chat support (24/5)

7-day free trial

Lyro AI Chatbot

$39 / month

or $390/year and save 17%

Reach up to 200 Lyro conversations. Upgrade as you grow.

All Free plan features
Website scrapper
Lyro tasks
Native Shopify actions
No Tidio branding (add-on)
Live chat support (24/5)

7-day free trial

Free

Live Chat - conversations with 50 users
Chatbots: with up to 100 visitors/mo
Ticketing
Mobile app
Social media integrations

Customer Service

$29 / month

or $290/year and save 17%

100 conversations for $29, 250 - 1000 conversations for $59

All Free plan features
Analytics
Live visitors list
Operating hours
Tidio AI reply assistant
Live chat support (24/5)

7-day free trial

Flows

$29 / month

or $290/year and save 17%

Reach up to 40k visitors. Upgrade as you grow.

All Free plan features
Automation analytics
Chatbots templates
Visual chatbot builder
No Tidio branding (add-on)
Live chat support (24/5)

7-day free trial

Lyro AI Chatbot

$39 / month

or $390/year and save 17%

Reach up to 200 Lyro conversations. Upgrade as you grow.

All Free plan features
Website scrapper
Lyro tasks
Native Shopify actions
No Tidio branding (add-on)
Live chat support (24/5)

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,852 reviews

Overall rating

4.6

Counts per rating level

88% of ratings are 5 stars
1.6K
6% of ratings are 4 stars
109
1% of ratings are 3 stars
23
2% of ratings are 2 stars
28
3% of ratings are 1 stars
57

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

April 10, 2024

I would recommend this to other small businesses. Been using for a couple weeks now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.

Heel

United States

9 days using the app

TIDIO LLC replied April 15, 2024

Thank you for your feedback!

It's great to know that you're planning to explore our AI features, we're confident that it will further streamline your customer interactions and enhance efficiency.

If you need any assistance or have questions as you continue using Tidio, please don't hesitate to reach out to our Support team. We're here to help.

April 4, 2024

Very good customer service and has helped us convert more sales due to chatbots feature and AI customer service saves us time and efficiency for customer queries. Good app. been using for 5-6 months now

Circa Watch Labs

Ireland

About 1 month using the app

TIDIO LLC replied April 9, 2024

Thank you for your feedback! We're glad to hear that our chatbots have contributed to your sales and saved you time!.

If you ever need any assistance or have any questions, please don't hesitate to reach out at support@tidio.net. We're here to support you every step of the way!