Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI Chatbots

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.7 (1,908)
Developer
TIDIO LLC

Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! more
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Work alongside our Lyro AI bot to automatically solve your customers' questions
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

Works with

Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, Judge.me

Categories

Real-time messaging

AI chatbots, Live chat, Email chat, Video calls, Social media, File uploads, Multi-language, Push notifications, Agent analytics

Automated responses

Cart recovery, Discounts, FAQs, Greetings, Quick replies, Upsell, Surveys

Customization

Color and font, Emojis and stickers, Chat window, Business hours, Welcome messages, Chat buttons, Tagging, Chat assignment, Chat flows, Agent avatar

Channels

Email, Live chat, Chatbot, Social media, Self-service, Contact form, FAQs

Workflow automation

Auto-reply, Response templates, AI responses, Ticketing, Unified inbox, Auto-assign, Rule-based triggers, Tagging, Spam detection, Customer notifications, Feedback surveys, Multi-language, Analytics, Reports

Pricing

Free

Free

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations

Customer Service

$29 / month

or $290/year and save 17%

100 conversations for $29, 250 - 1000 conversations for $59

  • All Free plan features
  • Analytics
  • Live visitors list
  • Operating hours
  • Tidio AI reply assistant
  • Live chat support (24/5)

7-day free trial

Flows

$29 / month

or $290/year and save 17%

Reach up to 40k visitors. Upgrade as you grow.

  • All Free plan features
  • Automation analytics
  • Chatbots templates
  • Visual chatbot builder
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7-day free trial

Lyro AI Chatbot

$39 / month

or $390/year and save 17%

Reach up to 200 Lyro conversations. Upgrade as you grow.

  • All Free plan features
  • Website scrapper
  • Lyro tasks
  • Native Shopify actions
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,908)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service and boosting sales conversions through its live chat and AI chatbots. They appreciate the intuitive design, easy setup, and multi-channel integration including Facebook and Instagram. The free version is praised for its comprehensive features, suitable for businesses at various stages. Customer support is also consistently commended for being responsive and effective, enhancing user experience and app functionality.

September 6, 2024

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

Kaabo USA Electric Scooter
United States
Over 1 year using the app
TIDIO LLC replied September 23, 2024

Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)

September 1, 2024

App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself.

Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.

Engineers Collective
New Zealand
About 5 years using the app
TIDIO LLC replied September 2, 2024

Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.

July 15, 2024

Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!

Luxa Nutrition
United States
8 months using the app
TIDIO LLC replied July 17, 2024

Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)

Support

TIDIO LLC can answer any questions you have about Tidio Live Chat & AI Chatbots.

Developer

TIDIO LLC

149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US

Launched

July 14, 2014

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