Really buggy. I signed up for £36 of ads credit off the bat and then had huge issues setting my pixel & account up to actually be able to spend the credit. Support forms don't work on web or mobile. The link to customer support on the invoice doesn't work. I had to disconnect my account and create a new one. I then submitted a brand new ticket, clicked send and everything I'd written disappeared. Fed up of going round in circles and hoping one of my messages has got through as I'd like a refund on the original account. I was excited about using the Tiktok channel and was hoping to take advantage of the welcome offer but I'm now dubious about using this it at all because the support is so bad/buggy.

Very difficult to use, I tried and it didn't work out for me when I went to tiktok to post, it was difficult

This App i great some how! but useless you can't target the market you want, not recommended for long term at all.. There is no flexibility nor options to create and target your Audience in specific market.

This has been a useful exercise. I cannot even load this. Platform does not exist. I've tried multiple browsers, system errors, nobody to contact at customer support. Seems dodgy. No contact, no email address, and no reply to make things better.

Worthless, overpriced and in my opinion misleading. First there was a $100 ad credit that disappeared after I installed the app. Set up an ad anyway and emailed TikTok about the credit. Charged me $5 add free then rejected my ad after running for about 12 hours after charging me another $7.30. The rejection tells me to go to the ad manager to learn why my add was rejected but cannot find the ad manager to save my life. Back to Google and Facebook ads where my $20 can make a few hundred in 12 hours where TikTok was $0.

La atención al cliente es nula, no hay información clara, las paginas para leer las políticas están caídas o no existen y es una lastima, estaba muy animado de poder anunciarme esta plataforma. mi cuenta fue suspendida sin haberme emmpezado a anunciar y no dan razones claras ni via de comunicacion.

Just deleting , This is not for small business owners like us , Horrible customer service . better not to waste time on this

Compared to facebook ads, the targeting was poor and the CPA was about 8 times higher. Also, I attended a seminar on TikTok and started advertising 8 days later because of the campaign. However, the campaign was not applied, so I inquired about it and the answer was that the campaign ended the day before I started the ad. Since there is no deadline on the materials, it is almost a scam.

Horrible support team! We try to pay our bills but we cannot make payment because of the TikTok payment gateway. It's been more than a month but no one helped us to pay the bill! Why it is so hard to pay a bill!!!

Autopay doesn't work! We cannot pay the bills! When we reach the threshold auto-payment failing and the account getting suspended.