Reviews (1,701)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing pre-orders effectively, especially during low inventory periods. It supports various business models, including small batch and made-to-order products, and is praised for its user-friendly interface and customizable features like Restock Alerts and Coming Soon items. The app's performance is reliable, and the customer support is noted for being responsive and adept at handling custom requests, enhancing overall customer satisfaction.
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Amazing app and amazing support :) I highly recommend them to anyone wanting an app that works well. I have used them for our store and am extremely satisfied with how it works.
There were some things with my theme that needed modifications and they were all done by them.
Had a very time efficient and effective call with Jolo. He walked me through the new selling plan I needed and how to set it up for any future pre order campaigns. We also went over the additional email to the customer confirming their pre-order and the estimated shipping date.
Great Customer Service.
I have been with Timesact since close to the beginning, and they continue to do excellent work. We live in such a digital world today that finding live, one-on-one help is a great, great challenge. This is what I love about Timesact! The customer service is superb, they create a personal experience where you will not want to go anywhere else. Thank you to Rommel, who was patient, kind and thorough. He went above and beyond to resolve my concerns. Best pre-order app ever!
Very prompt support even on the weekends. And because of giving permission to access parts of the backend of my site, they were able to guide me through each step and find a workaround where my custom coding had complicated things. Good customer service is so rare these days, it deserves to be celebrated!
The app works great. But what is very special is the customer service. They are very quick at dealing with questions, and they go one step further in helping. Amazing.
Support is great!
App is very easy to use. Customer support is top notch. Highly recommend.
very quick response and keen to help.
The app is really versatile. I can adjust my subscription according to what I need and scale it up or down. All the features are pretty useful - from pre-order, back-in-stock notifications. I recommend new users to get on their guided setup call because they will guide you through their dashboard and show you what can be customised to improve your customers' experience. Overall, very happy with the app and their support.
Exceptional Pre-Order Support and Service!
I recently started using Kairock Partners SRL for managing pre-orders on my Shopify store, and it’s been a game-changer. I encountered a challenge while a customer from another country was trying to place an order, so I reached out to their live chat for help. Louie, the support rep, connected with me quickly, listened to my issue, and even accessed our account to fix it within minutes. The super-fast and efficient customer service exceeded my expectations, especially with an international customer on hold. Highly recommended for anyone needing reliable pre-order management and outstanding support!