Reviews (1,701)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders effectively, especially during low inventory periods. It supports various business models, including small batch and made-to-order products, and is praised for its user-friendly interface and customizable features like Restock Alerts and Coming Soon items. The app's performance is reliable, and the customer support is noted for being responsive and adept at handling custom requests, enhancing overall customer satisfaction.

February 29, 2024

The video support/Set Up call was excellent. Jolo took the time to explain the nuances of the app which was useful having not used it before. He answered all questions I had and went above and beyond adding some code to our website to ensure the Pre-Order Banner and message were formatted correctly.
He set up a template and added it to one of our products to make sure it was working and displaying correctly. He also went through the full work flow to ensure all messages were where they should be. Great service all round!

Happy Feet Play Mats
United Kingdom
6 months using the app
July 6, 2024

Great app, easy to use and efficient support!

Ugo Paulon
United Kingdom
9 days using the app
February 21, 2024

The app is simply excellent. It does exactly what is advertised, and does it really well. I have set everything up in half an hour, and started taking pre-orders right away. The support team is remarkable, not only quickly solved the issue I was complaining about, but also found another issue I forgot to tell them about — very proactive and friendly. And the last but not least: I loved their intro session where they explain you the app and help you set it up, it is just great. All in all, an excellent app and a great team!

AURA Devices
United States
6 months using the app
June 6, 2024

Rommel was exceptionally helpful in walking me through how to use the App and answering any questions I had. I would also recommend playing around in the app a little beforehand so you are familiar with how it works.

Spacers
United States
2 days using the app
August 23, 2024

Wonderful customer service! fixed the problem in a second.

Masi Jewelry
United States
About 1 hour using the app
September 16, 2024

日本語で問い合わせできないのがネックだが、翻訳しながら問い合わせしたところ不具合にすぐ対応していただいた。

THE SHOP SLOANE
Japan
Almost 2 years using the app
May 28, 2024

We had a small issue with our website, we booked a free call to resolve it. The customer service member Jolo was helping us, we found the issue had already been resolved through the team over the weekend!
Great service, Jolo was very patient, kind and knowledgeable, very impressed with the customer service!

Tulā Code Ltd
United Kingdom
4 days using the app
March 14, 2024

Timesact has revolutionized my online store with its effortless discount and pre-order features, but it was Kate's exceptional customer service that truly won me over. Her expertise, warmth, and dedication shone through every interaction, making my journey with Timesact incredibly smooth and rewarding. Kate went above and beyond, ensuring that every question was answered and every need was met with unmatched professionalism and care. It's not just an app; it's a game-changer for your business, backed by a team that truly cares about your success. If you're on the hunt for an app that delivers outstanding results and comes with top-tier support, Timesact is the way to go. Highly recommended!

Loungey
Australia
Over 1 year using the app
May 18, 2024

Support is very knowledgeable, quick and easy to work with. Highly recommended!

Wild Tide Seafoods
United States
Over 1 year using the app
March 9, 2024

Support was right there when I needed it, and helped resolve my issue within a matter of minutes. I am able to customize my Pre-Order and put in notes for the customer, set a shipping date, and put in a time period to apply the pre-order. All things I was looking to do. Love how simple!!!

Sol Babe
United States
7 months using the app