TrackingMore Order Tracking

Incompetent support, the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped (apparently a postal code tracking issue). Customer service is unable to resolve this problem. I strongly advise against this application, especially if you are shipping your packages through French carriers (Mondial Relay, for example).

The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.

So far, so good. We've encountered some syncing issues, and it took a while to identify and resolve the problem, but the team successfully fixed it.
All is well now, and it's a good app.
With everything functioning properly, the app definitely deserves 5 stars.

Just got started, I like it so far. Got three we are looking at.

he app works well in theory, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL, and other carriers often take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days.

We also noticed that the “Sync orders once” button doesn’t work as expected. It runs, but nothing actually updates. Even bulk retracking frequently fails to pull the latest status.

Their own support team has confirmed that USPS and DHL syncs can take up to 48 hours, but that’s simply not realistic for high-volume stores. We were on their highest plan, yet in the last period the app became increasingly unreliable — tracking statuses wouldn’t update, manual syncs didn’t work, and overall visibility broke down.

Because of this, we decided to leave TrackingMore. If you run a high-volume operation, TrackingMore is not a reliable partner right now.

That said, I want to highlight that Ellyn, our assigned agent, was always kind, professional, and genuinely tried to help. She deserves 5 stars for her effort and attitude. Unfortunately, the company and the app itself deserve 1/5, due to ongoing technical issues that were never fully resolved.

It’s a shame, because the platform has potential — but until these core problems are fixed, it’s very hard to trust it operationally.

We’ve had on-and-off tracking problems (two shops) for a long time.
Previously every time we contact them, support just manually fixes the 50+ broken orders for the moment, but the problem comes back again soon after.

- Update: We finally received a thorough review of the app, and it is now functioning flawlessly. It's a great app; I just wish we had gotten the help sooner.

Trackingmore has been an invaluable tool for my Shopify store! While I've experienced some minor issues with the app due to occasional bugs, the support team more than makes up for it. Their customer service is simply outstanding—always available, incredibly approachable, and lightning-fast in their responses. They genuinely care about their users and consistently go the extra mile to ensure everything runs smoothly. When the app is running, it works like a charm, and they’ve been fantastic about accommodating my custom requests. Their dedication to helping customers is why they deserve every one of these 5 stars. Highly recommend!

Excellent app , Customer service is top notch. They really do go above and beyond , even for a free plan. Had a an issue with courier mapping which were handled quickly and efficiently.

Tracking More may not be the perfect app and has some small issues, what makes it great is the support provided by the team. Their willingness to go beyond what is expected makes them stand out.

May 2026: Tracking More app is not working and updates are not showing correctly. Manual retrack required almost every time. Tickets not being closed and issue persists for almost 3 weeks now. If this continues, will need to find an alternative that works.

Customer service is undoubtedly very expert. Asha and Victoria answered all of the questions with clarity and confidence. Strongly advised. Excellent resources for improved shipping logistics.