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Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly and customizable order tracking system. It's praised for providing real-time updates, allowing manual changes to carriers and shipping status, and integrating seamlessly with Shopify and other carriers. The app is also appreciated for its cost-friendly and valuable free plan. Customer service, particularly representatives like Ashley, Richie, and Mary, is frequently commended for being quick and efficient. The app is seen as a valuable tool for e-commerce businesses, enhancing customer transparency and convenience.

November 20, 2023

I 100% recommend this app for those who are starting with Shopify. This was my first pick 2 years ago and I've been extremely happy about the way it works and, most important, the Customer Service is quick and very responsive.

Ashley helped me with a minor issue and everything has been solved within minutes.

They have also changed the plans and the free now is a sweetspot for me.

If you're launching your brand new Shopify store, don't look furrther: you already found what you need.

What I love:
- tracking page very nice, specially from mobile
- customization of the tracking page easy and intuitive
- Dashoard with the current status of the orders' statuses
- Customer service very responsive

Pupperino
Italy
About 2 years using the app
TrackingMore replied November 23, 2023

Thank you for taking the time to leave us a review.

We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry if you have little problems you experienced.

We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out.

Best regards,
The TrackingMore Team

October 19, 2023

I feel compelled to share my experience with the order tracking app, and I must say that this is the worst service I have ever encountered. It seems that they are out to string you along and squeeze money out of you with nothing but lies and deception.

First, they promised me that if I paid for 1000 orders, these 1000 orders would be carried over to the next month. This initially seemed reasonable, but it quickly turned out to be a trap. The following month, I was faced with a demand to pay for 2000 orders, while I only had 1000. It became clear to me that they were simply exploiting me.

But it got even worse. The next month, without any warning or explanation, I was confronted with a demand to pay for 4000 orders, even though my actual number of orders didn't come anywhere close to that figure. This is nothing less than pure fraud.

What bothers me even more than their dubious billing practices is that it's clear they care absolutely nothing about customer satisfaction. They seem to have only one goal in mind: to extract as much money from you as possible, regardless of how honest or legitimate the transaction is.

I highly discourage using this order tracking app. If you're looking for a service that is honest, reliable, and customer-oriented, this is definitely not the right choice. There are plenty of other options available that do respect their customers' interests and do not engage in deception and money-grabbing. It's sad that these kinds of companies still exist, and I hope that my experience can help others stay away from this scam.

Lovozo
Netherlands
Over 1 year using the app
TrackingMore replied October 22, 2023

We sincerely apologize for any inconvenience you've experienced and appreciate your feedback.
Your satisfaction is our top priority, and we are committed to resolving any issues you may have encountered. Our support team is ready to assist you, and your feedback is crucial in helping us improve our services.

Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.

Best regards,
Trackingmore Team

August 24, 2023

I have tried many of the tracking apps and this one stands out as the best based on features, notifications and price. The only thing better than the app was the support from Ashley, I had a small issue with getting tracking to sync up to my site which they have gone above and beyond to try and help. 5 Stars.

Rug Love
United Kingdom
Over 2 years using the app
TrackingMore replied August 29, 2023

We wanted to extend our heartfelt gratitude for taking the time to leave us such a wonderful review. Your kind words truly made our day, and we are thrilled to know that you had a positive experience with our customer services .

Best regards,

The Trackingmore team

December 5, 2023

Prefect customer service. No joke. Definitely been the most useful tool I have used for my business.

ALL CLASSY GIRLS
Canada
4 months using the app
TrackingMore replied December 9, 2023

We're glad to hear that you found our tracking app helpful, and our support team was able to assist you through live chat and resolve any issues you had. If there's anything else we can do to improve your experience, please don't hesitate to reach out.

Best regards,
The TrackingMore Team

September 16, 2023

I must say, the entire app is truly awesome, but what sets it apart is the outstanding support! Their customer service team goes above and beyond to assist users. Highly recommend!

Kick Speed Roller Skate Shoes
Slovakia
Over 2 years using the app
TrackingMore replied September 19, 2023

Your words highlight the passion and dedication we put into our work. It's incredibly rewarding to know that our efforts have made a positive impact on your experience. Your review serves as a reminder of why we love what we do and motivates us to keep striving for excellence.

Sincerely,

The Trackingmore team

November 19, 2023

I was assisted quickly by Mary and she was very efficient in my service and even suggested improvements to my website, thank you very much Mary! Now my customers can track more safely and quickly.

Pet Tails
Brazil
3 months using the app
TrackingMore replied November 23, 2023

We are grateful for your fantastic 5-star rating. We are ecstatic that you thought our service was satisfactory, and we sincerely value your encouragement. If there is something specific that you liked or if you have any comments, please contact us.

Kindly regards.

Trackingmore team

October 1, 2023

I can't emphasize enough how Trackingmore, especially Richie, their customer support representative, made my initial experience outstanding.

When I started using Trackingmore, I expected the basics of package tracking. However, I received so much more.

Their user-friendly interface made tracking multiple shipments effortless, even for a beginner like me. But what truly stood out was Richie's exceptional assistance. Whenever I had a question or concern as a newcomer, he provided expert guidance and swift solutions, ensuring I felt confident in using their services.

In summary, Richie's invaluable help and Trackingmore's user-friendly platform exceeded my initial expectations. I wholeheartedly recommend their services, especially for those new to package tracking. Thank you, Trackingmore, and a big shoutout to Richie for making my first experiences stress-free and efficient!

Fragrance Warehouse
South Africa
13 days using the app
TrackingMore replied October 3, 2023

Thank you so much for taking the time to share your detailed and positive experience with Trackingmore. We are overjoyed to hear that your initial experience exceeded expectations.

We look forward to serving you even better in the future.

Best regards,

Trackingmore Team

November 16, 2023

I have been using this app for many years in several stores. The customer support is fast and very responsive. The app also good.

Kids Joy Toys
United States
About 1 month using the app
TrackingMore replied November 20, 2023

I appreciate your compliment! We are overjoyed that you found our service to be satisfactory ,we truly appreciate your support. Your evaluation inspires us to keep aiming for greatness by serving as a helpful reminder of why we love what we do.

Warm regards.

Team Trackingmore

November 11, 2023

So far after 1 day of use after getting wonderful setup support from Mary I’m very happy. As a dropshipper many customer do no read (and it’s everywhere) that it takes 14 days to receive orders and start panicking and email me a few even rudely and this tracking helps greatly… it has a EDD feature for the product card, it integrates into to orders table showing status as well as 1 click tracking from the orders table. If it works as reliably as it has for day 1 it will be on my site for all 365.

Crystal Destiny
United States
3 days using the app
TrackingMore replied November 13, 2023

Thank you for your positive feedback! We sincerely appreciate your support and are thrilled that you had a positive experience with our service. Your review serves as a reminder of why we love what we do and motivates us to keep striving for excellence.

Best regards,
Trackingmore Team

October 10, 2023

I have problem in installation. Very happy with the support from Asgley. She help me handle this issue very quick and usefull. 5 stars

Familystore
United States
3 months using the app
TrackingMore replied October 13, 2023

Thank you for your positive feedback! We are delighted to learn that your experience with our app was exceptional. We appreciate your support.

Best regards,
Trackingmore Team