TrackingMore Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (931)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and branded tracking page, which enhances the customer experience by keeping them on the merchant's site. It offers robust tracking capabilities and customizable pages, allowing for easy navigation and up-to-date order tracking. The app is noted for its reliable performance and straightforward setup. Support, particularly from team members like Ashley, Asha, and Richie, is frequently praised for being quick, helpful, and efficient in resolving issues.
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I love its dashboard, giving me a great visibility of the status of all shipments. The translation feature is also crucial to us. I just wished that the free plan were limited only by volume, and not by functionalities. The email alerts seems to be very helpful, and I wish they were available on the entry plan as well.
good
Thank you for your positive feedback! We're delighted to hear that you found our support easy to access. Your review serves as a reminder of why we love what we do and motivates us to keep striving for excellence.
Best regards,
Trackingmore Team
Very good now coded correctly, would recommend to someone looking for an easy to install and user-friendly tracking page
Hello there!
Thank you so much for your support. That is a great motivation for us to provide better apps and services for customers like you ❤️🙆♀️
If you need help, please feel free to contact us on Live Chat anytime.
Best luck with your business!
Best Regards,
Chris | Trackingmore
bonne application
Merci beaucoup d'avoir pris le temps de laisser une critique aussi fantastique !
Nous sommes ravis d'apprendre que vous avez trouvé notre application simple à configurer et que notre équipe de service client a pu vous aider efficacement.
Si vous souhaitez partager autre chose ou si vous avez des suggestions d'amélioration, n'hésitez pas à nous le faire savoir. Nous sommes là pour rendre votre expérience encore meilleure.
Cordialement,
TrackingPlus d'équipe
I am now learning and using, I feel very happy that they can provide more services for us. I am looking forward to more business on my website so that I can afford to pay more to better serve my customers.
Hello there!
Thank you so much for your support. That is a great motivation for us to provide better apps and services for customers like you ❤️🙆♀️
If you need help, please feel free to contact us on Live Chat anytime.
Best luck with your business!
Best Regards,
Chris | Trackingmore
This is a good tracking app. It is efficient and Very customizable. Besides, the customer service is always ready to help.
Hello there!
Thank you so much for your affirmation. That is a big motivation for us. ❤️🙆♀️
If you need any further support, please feel free to contact us on Live Chat.
Best Regards,
Chris | Trackingmore
Great customer service!I highly recommend!
We appreciate your compliment!
We are overjoyed that you found our service to be satisfactory, we truly appreciate your support.
Your evaluation inspires us to keep aiming for greatness by serving as a helpful reminder of why we love what we do.
Warm regards.
Team Trackingmore
gostei ele funciona muito bem
Obrigado por reservar um tempo para compartilhar seus comentários.
Agradecemos sua avaliação honesta e adoraríamos entender mais sobre sua experiência para melhorar nossos serviços.
Entramos em contato por e-mail e aguardamos sua resposta para que possamos ajudá-lo ainda mais. Valorizamos o seu negócio e esperamos melhorar a sua experiência com a nossa plataforma.
Atenciosamente,
TrackingMore Team
We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just defaults to account holder. And customer service is very, very slow.. it takes several days to reply to queries and usually with no solution - they just ask for a screenshot and then silence again..
Firstly, we are sorry unable to provide 24*7 cusotmer service, and responded slower during our lunar new year Spring Festival holiday than usual.
Secondly, we have asked twice for exact screenshot of the issue for us to troubleshoot yet we are not provided.
We also resolved other 2 questions under your requests during the holiday. Please understand that things take time.
It took less then 30 seconds
We are grateful for your fantastic 5-star rating.
We are ecstatic that you thought our service was satisfactory, and we sincerely value your encouragement. If there is something specific that you liked or if you have any comments, please contact us.
Kindly regards.
TrackingMore team