Tracktor Order Tracking , 738 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.
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This app is amazing and really helps with my customer satisfaction - superb support! All around A plus
Love love love this app! This is the best value you can buy for an order tracking app. On top of that, their service is top notch and will style your page perfectly to match your store (for free).
Great app, have used it on a few stores now and it is fantastic! Highly recommend
Tracktor Order tracking has a really nice design! it works great on our website at www.nextgenpodz.com
Having used Tracktor for a few months now, I can easily say it is one of the very few (2-3) apps that are a must for my store. We tried chat bots, more promenient FAQ pages/sections, emails, etc. and nothing seemed to make an impact in our support queue - and many of those emails were just people looking for an update on their order. Eventually, based on a recommendation we tried Tracktor and since then we've seen a 80-90% reduction in our Support queue. First, it fully integrates with everything (including one of our other must-have apps, OrderlyEmails), and it shows all the information that we need. Big bonuses include the ability to "override" shipping locations by country, and the fact that when our customers open up their order via the Shop App, it automatically takes them to our tracktor page. Thank you for creating such a great app! :)
Awful app! Treats users terrible. They sneakly increase your monthly billing the more people use it. So say if you have 1 customer search their order 20 times you will be charged a total of 20searches instead of just 1 for that customers. My monthly bill went from $29.99 to $199.99 overnight and they even kept billing me when I had the app uninstalled. Terrible will never download a shoppad app again and will be filing a class action lawsuit against the company.
Unfortunately, I think you may be commenting on a different application since your review doesn't match up with the way that Tracktor works. On the app all of the plans are priced based on the number of orders that your store receives, and all of the plans come with an unlimited number of lookups. I can see that you have trialed Tracktor in the past, but your store was only ever on our free plan, and even though our app uses Shopify billing which ends your subscription on uninstall, since you were on the free plan you wouldn't have ever been billed any amount.