Reviews (743)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.

July 9, 2019

Their customer care is outstanding ! They fixed numerous setup challenges in a blink of an eye and the result is terrific!

lejolimaillot
France
About 9 hours using the app
December 2, 2016

Wonderful app and a masterpiece of support!

Ice Flower
Switzerland
11 days using the app
March 7, 2019

I hate to leave bad reviews, but I dont know how this app has a 4.9 ratings! Support is none existent, the app doesn't work with my shop. Track simply doesn't return any info where as their competitors who offer free 100 orders per month works like charm. I contacted them and told them this but no answer was given.

Seriously guys you should up your game if you want to charge premium prices compared to other apps. Being the worst in tech and support and want to charge the highest simply doesn't work..

Bagilio
United Arab Emirates
8 days using the app
January 21, 2019

Constant harassment through email during the small trial

once your past the 5 orders of the trial everyone gets turned off until you upgrade ... just that was enough for me to not try any further

Natural Lice Products
United States
6 days using the app
June 1, 2018

I read lots of good reviews. I'm still new here and I wanna try this app

Inside My Vax
Canada
5 days using the app
March 9, 2018

I have been recommended by a friend. He gave me a great return so I will test it !!!

Lecoincuisine
France
About 5 hours using the app
August 30, 2023

Just got the app and the tracking page looks great! I needed a little help to get the code in the shipping emails, but Daniel (from the chat) was right there ready to help. Instead, he did everything for me. AMAZING!

Zendira
United States
About 4 hours using the app
March 17, 2017

Great app and customer service!

Dendishop
Philippines
5 days using the app
May 4, 2019

I actually like the app definitely good! BUT man it can get expensive, Look into other options if you cant afford at least the 100 a month option. Because once you pass 100 orders the price jumps to 100 a month!

Fanny Pack Shoppe
United States
4 days using the app
August 30, 2018

Very cool add-on for my store. Thanks traktor for providing this very useful app.

Decor Sanitaryware
South Africa
About 3 hours using the app