Reviews (3,636)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

May 27, 2023

The customer service chat is amazing! I asked a question on the weekend and got a reply within 5 minutes. Although I was not able to restock one my items due to it not being available, Chette's quick and accurate answers were extremely helpful.

Sabina Sun
United States
About 1 year using the app
ShopSocial, Inc. replied May 28, 2023

Hi, Sabina Sun

Exceptional customer service is very important to us and we are glad Chette was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!

April 13, 2023

so fast and questions answer fast as well perfect 5 star. Complete made sure i was up and ready for my big launch day.

Bronzed & Blonde Boutique
United States
About 1 year using the app
ShopSocial, Inc. replied April 14, 2023

Hi Bronzed & Blonde Boutique,

Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out with any questions or feedback, we are always here to help.

August 4, 2022

This app is great for dropshipping and the customer service has been excellent. I highly recommend it

FABGAL
United States
About 1 year using the app
ShopSocial, Inc. replied August 23, 2022

Hi, FABGAL

We appreciate your excellent review. Feedback like this is what makes us continue to strive for ways to improve our services. Thank you!

Edited May 17, 2023

Czarina WAS SOOO AWESOME! She helped me with getting the shipping rates done, which was SOOO COMPLICATED despite the directions given on the website. THANK YOU Czarina! SHE deserves to be over the company with all of the patience that she had with me!

*UPDATE*
I had an issue with my products not syncing to my shopify store. Gretle was able to help me out today, and we found that it was a system error. Thanks Gretle for your help. It was very well appreciated.

UPDATE:

Raymart helped me with getting my shipping information in perfect working conditions. I was unable to ship to local addresses (within the USA), until this wonderful person helped me! THANK YOU Raymart!

Ice Gold Apparel
United States
About 1 year using the app
ShopSocial, Inc. replied May 15, 2023

Hi, Ice Gold Apparel

Thank you for your review and we are glad that Czarina was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.

January 16, 2023

LOVE this app! Makes running my business so easy! The process is so streamlined and integrated with Shopify. Chette helped me out and she was so helpful, extremely professional, and took care of all of my issues!

Selah Rae
United States
About 1 year using the app
December 14, 2022

Customer support is great, Angelo was very fast at responding to all my questions and concerns, Specially . Thank you

AVEEN DOT STORE
Saudi Arabia
About 1 year using the app
ShopSocial, Inc. replied December 27, 2022

Hi, AVEEN DOT STORE

Thank you for the awesome review, we appreciate it! Please reach out again to our amazing customer support for any questions or help. We're here for you! 💛

January 17, 2023

A kind chat support lady named Chette really helped me when I needed it, she was really sweet and kept professionalism at an all time high.

NepiEarrings
United States
About 1 year using the app
August 8, 2022

Had questions on return, refund and shipping policies and Gretle helped me with all of my questions. Thanks Trendsi Support.

Kiss ME Women's Clothing Boutique
United States
About 1 year using the app
ShopSocial, Inc. replied August 23, 2022

Hi, Kiss ME Women's Clothing Boutique

Thank you so much for your support! Starting a business is not easy and we hope to make the process as easy as possible in order for you to focus on the fun parts of it. Please don't hesitate to reach out again if you need more help.

April 29, 2023

Mary was nothing short of exceptional. She exceeded my expectations in every aspect, answering all my questions thoroughly and demonstrating a level of kindness that is truly commendable. I highly recommend seeking her assistance, as her expertise and sweet demeanor make her a truly remarkable asset to any customer service team.

FabCompanion
United States
About 1 year using the app
ShopSocial, Inc. replied April 30, 2023

Hello, FabCompanion

I'm glad to hear that you had a great experience and that Mary was able to help you in a helpful and timely manner. I will make sure to pass along your kind words to Mary. If you have any further questions or concerns, feel free to ask and I will do my best to assist you.

April 17, 2022

Trendsi has been our GO TO shop for great options and styles. We are constantly amazed by the amount of options offered and will continue to add more and more every week. Their constant updating and new added products keep our customers coming back to see what's new and exciting at our shop. Thank you Trendsi for your commitment to service and quality. And, thank you to Lee our customer service rep for you fast and courteous service and quick response to our inquiries. You are so helpful and we appreciate all that you do!

BusyBeezNeez
United States
About 1 year using the app
ShopSocial, Inc. replied April 24, 2022

Hi, BusyBeezNeez

Thank YOU for finding us. We are thrilled to help grow your fashion business and really look forward to more collaboration in the future. Don't hesitate to reach out if you have any additional questions and feedback.