Reviews (3,585)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.

April 26, 2022

I had a question, Audrey responded right away and problem was solved. I would highly recommend. Two thumbs up!

Global Village Kailua Boutique
United States
6 months using the app
ShopSocial, Inc. replied May 3, 2022

Hi, Global Village Kailua Boutique

We truly appreciate your amazing feedback! Our mission at Trendsi is to help you grow your business by taking the hard work and stress out of it so you can focus on your brand. Please reach out again, we are available 24/7!

March 30, 2023

Angelo was so patient with all of my newbie questions and led me right to all of the answers I was looking for!

The Brush Boutique
United States
6 months using the app
ShopSocial, Inc. replied April 5, 2023

Hi,The Brush Boutique

Thanks for leaving us a review, it is music to our ears! We are so glad that our team was able to help you every step of the way and we'll make sure to pass along the compliments to Angelo! Please reach out to us anytime, we are available 24/7!

Edited May 3, 2022

Compared to other dropshippers , Trendsi is the best in the market. Their 24*7 support is amazing. Trendsi Luxe project is awesome providing luxury apparel with lifestyle photos and marketing materials along with fast 2-5 business days delivery. The best thing is they always listen to the tribe and improve wherever possible.

us.meeeshop
United States
6 months using the app
ShopSocial, Inc. replied April 27, 2022

Hello us.meeeshop,

Thank you for your feedback, we have taken many steps to resolve the issues you've mentioned.

Low inventory: We've recently launched Trendsi Express, which are proven top sellers that ships within 24 hours, has deeper inventory, and can be quickly restocked once we see that the inventory is getting low. Since the inventory is shared among thousands of sellers, the popular items can be sold out quickly, but we are always working round the clock with our suppliers to restock as quickly as possible. Also be sure to use our "Restock Request" button available on any sold-out variant to be notified when an item is restocked.

Shipping delays: The recent shipping delays only apply to our overseas products, but this is due to severe COVID lockdowns across the country. Our team is monitoring the status of these delays and making sure to delist the affected products or send emails to affected orders until shipping can resume. All US products are not affected and our team is constantly monitoring the COVID delays overseas in order to update our sellers as soon as there are any changes. These updates can be found on our blog and also linked on top of the app.

Product quality: This is one of our top priorities and we take different approaches to ensure that we provide quality products. While we have an internal quality control team that checks each order before being shipped, we also accept returns of products if they don't happen to be the same standards as you or your customers. Every report of quality concern feedback is taken and reported to the appropriate departments to investigate.

Copyright infringement: This is a very serious matter and we know how this can affect our sellers and their businesses. Trendsi has taken immediate actions to either remove products that are proven to be infringements OR provided documentation to sellers to prove that we have right to use all photos on our platform. In addition, we have decided to reshoot any product photography that can help avoid these misunderstandings in the future. However, in house photography for hundreds of products is not a small task, so we ask for your understanding and patience in this matter.

All of your concerns are valid and we want to let you know that Trendsi heard them and is continuously working to find the best solutions. If you have any other concerns and would like to know what steps Trendsi is currently taking to resolve them, please do not hesitate to reach out to us at support@trendsi.com and our 24/7 Customer Support team would be happy the address them. Thank you for your time!

October 18, 2021

Angelo and Pearl cleared my doubts, good Trendsi support team, I really like this application. Thanks for your attention.

Luna 7 Colores
Peru
6 months using the app
ShopSocial, Inc. replied October 21, 2021

Hi Luna 7 Colores,

Thank you so much for your review! We're so happy that our team was able to assist you. Please don't hesitate to reach out to our 24/7 support team again!

September 20, 2022

I Love this app! Allan was the person I had chatted with and he was very helpful and knowledgeable to the questions I had in regards of Dropshipping and its process. I look forward to a long relationship with Trendsi and their commitments to better my experience and explore more and new products provided by them.

S|A|O FASHIONISTA BOUTIQUE
United States
6 months using the app
ShopSocial, Inc. replied September 25, 2022

Hi, S|A|O FASHIONISTA BOUTIQUE

Thanks for your review. It's our pleasure to help online boutique owners like you start and grow. We will always be your trusted partner and can't wait to help you score more sales.

December 17, 2022

Trensdi Customer Support is great, I had a question/issue and "Angelo"- Replied to me within few minutes. Thank you, "Angelo"-

Lela's fashion
United States
6 months using the app
ShopSocial, Inc. replied December 27, 2022

Hi,Lela's fashion

We are so glad that Angelo was able to help you and thank you so much for taking the time to leave us a review. We always want to offer our users the best service, so we are glad we were able to help! Feel free to reach out if you need anything.

Edited February 15, 2023

I wa shaving issues adding products due to issues with my shopify store, but Lee helped me figure it out and get back in the app. By the end of our conversation i was able to continue adding products. Thank you Lee and Trendsi for being available 24/7. This app is Amazing!

Foxy Obsessions
United States
6 months using the app
ShopSocial, Inc. replied November 30, 2022

Hi, Foxy Obsessions

Your review made our day and we'll make sure to pass along the compliments to Chette! Please don't hesitate to reach out again anytime. ❤️

January 4, 2023

Customer Service is great, the chat option is very convenient for quick questions. Mia was super helpful!

CharleybLLC
United States
6 months using the app
ShopSocial, Inc. replied January 19, 2023

Hi, CharleybLLC

We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.

May 31, 2023

Lorie is great, responds quickly, allows you time to fix the issue, and waits to see if it worked. She is very prompt and delivers quality work!

Design Concepts Salon-Boutique-Spa
United States
6 months using the app
ShopSocial, Inc. replied May 31, 2023

Hi, Design Concepts Salon-Boutique-Spa

We are so happy to hear that a member of our CS team was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!

March 10, 2022

Excellent customer service support. The live chat option helps in getting answers quickly. Thanks, Karen.

Naturi Allure
United States
6 months using the app
ShopSocial, Inc. replied March 15, 2022

Hello Naturi Allure,

We appreciate your honest review and we hope to continue to provide you excellent customer service and the best user experience to help accelerate your business towards your business goals! We are here for you 24/7 for any questions or help! 💛