Reviews (3,585)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.

June 19, 2023

Excellent customer service. In fact they answered my question in like 5 minutes. Thank you so much!!

Michelle's Attic Treasures Gift & Thrift
United States
About 1 month using the app
ShopSocial, Inc. replied June 19, 2023

Hi, Michelle's Attic Treasures Gift & Thrift

We are so happy to hear that a member of our CS team was able to provide great service. Our goal at Trendsi to to provide not only quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!

October 11, 2021

I contacted support and my question was answered right away. I love this store! Still haven't sold anything yet but that's because people have discovered my store yet.

InTheMixCreative
United States
About 1 month using the app
ShopSocial, Inc. replied October 21, 2021

Hi InTheMixCreative,

We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.

February 12, 2022

Marie was very helpful and patient with me and my questions. This company always provides me with great support service

Red Phoenix Collections
United States
About 1 month using the app
ShopSocial, Inc. replied March 15, 2022

Hi Red Phoenix Collections,

We at Trendsi believe that customer support is very important, one of our goals is to make sure that we are always here to support our sellers the best way we can. We will make sure to pass along the compliments to Maria, thank you so much for your feedback!

August 30, 2023

Dave in customer service was great - he helped me resolve my issues with Trendsi/ Shopify/Comment sold!!

Lusso Boutique
United States
About 1 month using the app
ShopSocial, Inc. replied September 1, 2023

Hello Lusso Boutique,

Thank you for sharing your positive experience with Dave in customer service! We're delighted to hear that he was able to help you resolve your issues with Trendsi, Shopify, and Comment Sold. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help! ❤️

March 27, 2023

Gretle and Mary responded within minutes of my email inquiry regarding an order and shipment date. They were very pleasant in emails.

Glitter Dixie Boutique
United States
About 1 month using the app
ShopSocial, Inc. replied April 5, 2023

Hi, Glitter Dixie Boutique

Thank you for recognizing our Customer Support team members! We strive to provide the best service for all of our customers, so please don't hesitate to reach out again if you need more help.

July 10, 2023

I am new to Trendsi and just had my first question. Gretle gave me the answer immediately. Looking forward to a productive cooperation with Trendsi.
Karl

Meliana Style
United States
About 1 month using the app
ShopSocial, Inc. replied July 12, 2023

Hello, Meliana Style

Thank you for choosing Trendsi and for your positive feedback! We're thrilled to hear that Gretle promptly provided you with the answer to your question. We're excited about the opportunity to work with you and look forward to productive cooperation. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to support your success.

November 12, 2022

I love Trendsi and what it does for my business. I really appreciate their support as well. Gretle was an amazing help today!!

CrafTee Owl
United States
About 1 month using the app
ShopSocial, Inc. replied November 29, 2022

Hi, CrafTee Owl

Thank you for taking the time to leave us a review. We are super pleased that you loved the service and products that you received. We work hard to provide a great app for entrepreneurs, so this type of feedback makes us super happy. Please reach out again for any help needed!

July 29, 2023

Czar helped me today with shipping and fulfillment questions! She did great and was quick with her responses. I greatly appreciated Czar's help today.

Lexi’s Shop And Boutique
United States
About 1 month using the app
ShopSocial, Inc. replied July 31, 2023

Hello Lexi’s Shop And Boutique

Thank you for sharing your positive experience! We're glad to hear that Czar provided you with great assistance and quickly addressed your shipping and fulfillment questions. We value our customers' satisfaction, and we'll be sure to pass on your appreciation to Czar. If you have any more questions in the future, don't hesitate to reach out. We're here to help! Thanks again for choosing us!

October 9, 2022

I love trendsi help support, fast, patient making sure you understand and do the right thing. I had a chance to chat with Gretle she was really good and answer all my questions. thank you

Cicie's beauty
United States
About 1 month using the app
ShopSocial, Inc. replied October 22, 2022

Hi, Cicie's beauty

We are so delighted to read your wonderful review! Trendsi is a very user-centric company and user experience is VERY important to us and we are so glad that we've hit that mark for you. Please continue to reach out and we'll make sure to give Gretle your thumbs up! 💛

May 4, 2022

Had few concerns about the shipping and returns policy but Mia at the customer service did resolved the issue in no - time. I am loving this app and the customer service 10/10!!

Hasinaa. Official
Canada
About 1 month using the app
ShopSocial, Inc. replied May 15, 2022

Hi, Hasinaa. Official

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We'll make sure to pass along the compliments to Mia 💕