Reviews (3,585)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.
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So, because the order I placed for my customer was taking too long, I contacted support to find out what was going on. When I asked for the tracking number, they said it had arrived at the US warehouse on August 1, that they had already created a USPS shipping label, and that the item would be delivered to the customer within 24-48 hours. They keep telling me that there was a delay due to a system upgrade from July 31st to August 1st, and that they sent me a notification ahead of time, but I never received anything! And, once again, when I asked what the status was today August 6, they still couldn't give me the tracking number I'd requested and kept telling me about the BS delay! And still do not have the USPS tracking because of an additional delay caused by unforeseen circumstances and shipping will resume on Tuesday, August 9th. Funny because I had recent orders that had already shipped out. The information they keep providing me is INCONSISTENT! This is a BAD! And they LIED so many times! This is not good for the business. And I feel bad for my customer and also for myself because I just launched my business and I already lost a customer. Don’t deal with this BS if you want to flourish your business. NOT RECOMMENDED.
Hi Divine Feminine Collection,
This is definitely not the experience we want you to have. There was a recent upgrade of our system in the warehouse that increased the normal processing time by 2-3 business days. However, we apologize that the information provided by our team was inconsistent. We will get to the bottom of this and find out what happened to provide accurate information to you. Thank you so much for your patience.
Gretle did an excellent job on helping me with my question. Trendsi is pretty awesome on making sure all the bases are covered.
Hi, SurplusUS
She is a gem, isn't she? We are very happy that you are pleased with your Trendsi experience and we aim to continue to excel in what we do. We will make sure to pass along the compliments to Gretle! ❤️
There customer service agent Raymart was very helpful. He explained everything to a T!! So far so good.
Hi, KingdomKrownz
We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.
I initially rated Trendsi with a 5-star review, but unfortunately, my experiences have prompted me to reconsider.
One significant issue is the inconsistency in order management. I've encountered problems with orders being canceled without prior notification. It's frustrating to discover sometimes days later that an order, initially planned for shipment, has been slated for cancellation. This lack of communication raises concerns about the reliability of the platform.
Moreover, the standard shipping and processing timeframes are frequently surpassed. While US-based suppliers typically deliver on faster schedules, the variable stock availability has become a volatile scenario. This uncertainty compromises the efficiency and reliability of the service.
Handling orders seems to be a challenge as well. Some orders lack appropriate designation of labels, leading to confusion and errors in processing. Resolving such issues has proven to be a cumbersome process. Finding a solution often involves escalating the matter to a lead, but the response time is disappointingly prolonged. Persistence is required to ensure that your concerns are heard, especially with urgent matters.
Even when issues are seemingly resolved, they tend to resurface. The recurring problems with order cancellations, stocking issues, prolonged delivery timeframes, and the protracted resolution process collectively diminish the overall reliability. I hope these aspects can be addressed to enhance the user experience and restore confidence in the platform.
Hello Luxury on a Dime,
Thank you for your kind words! I am so glad to hear that Chette provided you with exceptional service and went above and beyond to ensure that your experience with us was a positive one. I will definitely pass along your gratitude to Chette and recognize her for her efforts.
As your trusted partner, we strive to provide the best customer service possible, and we are delighted to hear that Chette was able to assist you effectively and efficiently. We appreciate your business and look forward to serving you in the future. If you have any further questions or concerns, please do not hesitate to reach out to us. ❤️
Angelo is really helpful and offered great solutions to all my questions! The whole team is quick to respond.
Hi, BALDONA
Your review is such a BLESSING! We really appreciate your feedback and look forward to the growth of your business because we're here to see you WIN! Our 24/7 support is always here when you need us :)
so far they seem rock solid well thought out, and there not greedy which helps you get your boot in the door but hazel was really helpful and strait to the point
Hi, Nyxshop
Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and please reach out to our team for any questions. We are available 24/7!
Anya Esteva was so helpful . What I really like is that she understood right way what I needed help with. As well as gave me extra tips that I wasn't aware of about this app. I' am loving the Trendsi app so far. Thank you for your fast and professional customer service.
Hello loveperseveres,
That's fantastic to hear! We're thrilled that Anya provided you with such excellent assistance and went above and beyond to help you make the most of the Trendsi app. We're glad you're enjoying your experience! If you have any more questions or need further help, don't hesitate to reach out. Thank you for your kind words and for being a part of our community! 😊🚀
I am new to Dropshipping, I didn't have a clue. I couldn't figure out why my item did not ship. I contact customer service and had the pleasure of chatting with Gretle. She was amazing. She was very patient and kind. I am pleased with this first-time experience. We need more "Gretle" in the world. She was able to walk me through the steps to get my order paid for and start the shipping process. Thanks, Gretle!!!!
Hello Sheree's Elegant Home Boutique,
Thank you for your detailed review! We understand that shipping experiences are so important for your customers, and we are glad we could help clarify things this time. Please feel free to reach out if you have any questions, we are always here to help!
Angelo helped me understand shipping with products from overseas. I didn't know that weekends weren't counted in the processing time. Overseas orders take 3-4 days to process and at least ten days for the customer to receive the product.
Hi, Gio's Jewelry
Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. Please feel free to contact us for anything you need, we are always happy to help.
Love this app. Customer service is outstanding. Gretle was amazing at assisting me with my issue. She was kind and knowledgeable.
Hi, Accessories in the City
Thanks so much for your review! We always want to offer our users the best service, so we are glad we were able to help! Feel free to reach out if you need anything.