Reviews (3,585)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.
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Thank you Lorie for all your help! Great company and I love working with them!
Hi Sun of the Beach Boutique,
Thank you for your kind words! I’m really glad to hear that you’re enjoying your experience with the company and that my help has been valuable to you. It’s great to work with such a dedicated and positive team member like you. If you ever need anything else or have further feedback, feel free to reach out.
High quality items, easy to add to store, fast shipping
Hi The Artizan Shoppe,
Thank you for your feedback! We're glad to hear you’re enjoying our high-quality items and the ease of adding them to your store. Fast shipping is important to us, so we’re happy it met your expectations!
I am currently in the beginning stages of my online store with Shopify, so you could imagine the amount of questions I had. Although I asked question after question, Harold from Trendsi was patient enough to answer each one, making sure to be informative about each answer. Harold also referenced links I could use in order to view specific policies and procedures regarding some things I questioned. Harold was polite, courteous, and all around very professional. Having help like this makes the process worth the while. Thank you!
Hi Oh My Tosh,
Thank you so much for your wonderful review! We're delighted to hear that Harold was able to assist you and answer all your questions. Our team takes pride in providing prompt and effective support, and we're thrilled that you had a great experience.
My biggest regret!!!
Do not get fooled by their 5-star reviews. Based on my experience, Trendsi is an inefficient dropshipping supplier. They do not ship products to customers on time. My customer ordered a bunch of products 18 days ago and they haven't received even a tracking number until today.
When I reached out to their customer service, they said they would check the order status and let me know. They have no definite solution to my problem. They just say "We understand your concern and we are very sorry!!!" Well, that 'sorry' is not helping me, I need those products to be delivered to my customers on time.
They have a strict and non-practical 5-day return policy made for customers but ironically they cannot stick to their 7 to 10-day delivery policy. Beware!! If you are in a dropshipping business, this supplier will hurt your business's reputation.
I would suggest the newbies to read all the 1-star reviews and take their business elsewhere. Hence, save yourself from unnecessary headaches.
Trendsi looks to be a nice supplier, and I had built my online store with its products, around 700 products configured.
I have configured two campaigns on Meta Ads, and when I finally made a sale, the payment to actually buy Trendsi products failed.
After 7 days chasing their support, one of the support supervisors, named Mia e-mailed me saying that my personal card was being rejected because it has a high-risk.
Instead of solving the issue, she just told me to use a different card instead.
How can I use a different card if this card is NOT high-risk, it's my own personal card, used to pay Shopify, used to pay the Meta Ads and used during all my trips without ANY issues.
I am very bad as I've spent so many times configuring these products, wasted a lot of money with Ads, and now they just say I am not trustful enough.
This is just unacceptable.
This is my order details L20240910000130892, waiting to be paid since September 10 (today is September 17).
Hi Ana, our sincere apologies for any inconvenience. This is never the experience we want you to have and we appreciate the feedback.
We want to assure you that we are fully committed to making continuous improvements to ensure customer satisfaction.
Your account and personal information security is our top most priority and protecting your account is something we take very seriously.
We are currently working on your case with the concerned Team to make sure that this issue will be resolved efficiently.
Should you need any assistance, feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@trendsi.com
Thank you for being the best part of Trendsi! 🧡 - Abby
Love Trendsi and there clothes! also Harlod is an all star at supporting me and my business and ensuring any issues or questions I have are answered and taken care of
Hi TheeQueenBeesQloset,
Thank you so much for your kind words! We're thrilled to hear that you're loving Trendsi and our clothing selection. Harold truly is an all-star, and we're glad he could support you and your business. We're here for you whenever you need us!
I like the ease of using Trendsi and all the simple functions that comes along with it. I don't have to guess how it works, all the instructions laid out nicely and easy to follow.
Hi East Hills Casuals,
Thank you for your feedback! I’m glad to hear that you’re enjoying the ease of using Trendsi and finding the functions straightforward. It’s great to know that the instructions are clear and easy to follow—our goal is to make the process as seamless as possible for you. If you have any questions or need further assistance, feel free to reach out. We’re here to help!
Trendsi is in a league of its own in terms of excellent product selection, quality, affordability and speedy shipping, but today, I learned how amazing their customer service is! I called with a tech problem that was preventing me from loading new products onto my online shop. My customer service goddess, Chette, walked my 54-year-old computer illiterate self step-by-step as we tried to discover what was causing the error...for close to an hour! She did not give up on me or on fixing the problem. When she finally was able to find what I had done wrong, she helped me fix it, then stayed with me to make sure I could successfully load products and that all my questions were answered. Chette was so patient, friendly and kind - phenomenal! She never made me feel stupid, always saying it was a team effort and we would find the solution. This was THE most positive customer service I have ever had - anywhere. Thank you Chette, and thank you Trendsi. You have a loyal customer for life (P.S., give Chette a HUGE raise!). - Stephanie Thibeault, Curvy Craves, LLC.
Hi Curvy Craves,
Wow, Stephanie! Thanks for the glowing review! We're thrilled to hear that Chette provided such amazing support and helped resolve your tech issue. We're proud of our team and delighted to have you as a loyal customer. We'll definitely pass on your praise to Chette. Thank you for choosing Trendsi! 💖
We're enjoying your services, thank you.
Hi Shemanzi,
Thank you for your kind words! We’re thrilled to hear that you’re enjoying our services. If you have any questions or need assistance, please don’t hesitate to reach out. We’re here to help!
I had trouble with some products not showing on my online store. Chatte was very helpful in fixing the problem for me!
I had problem with uploading stuffs. Harold helped me get through all problems.. He is the best. Thank You So Much
Hi NAVIGA,
Thank you so much for your feedback! 🌟 I’m delighted to hear that Chette and Harold were able to help resolve the issues you faced. They’re both fantastic at what they do! If you run into any more challenges or need further assistance, don’t hesitate to reach out. We’re here to ensure everything runs smoothly for you!