Reviews (3,636)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

December 13, 2022

Love this store! Customer service is exceptional and fast is responding. Gretle was extremely helpful.

monasgiftshop
United States
Almost 2 years using the app
ShopSocial, Inc. replied December 27, 2022

Hi, monasgiftshop

We are so happy to hear that you love all that Trendsi has to offer. Thank you for your kind review! Please don't hesitate to reach out if you have any questions or concerns.

December 18, 2021

I had a few questions about how to navigate the website and if product quantities synced with Shopify. Maria was EXTREMELY helpful and kind. She even went out of her way to get additional information on a product for me. I have not started using Trendsi fully, but the customer service is 10/10 and FAST.

Maddox
United States
Over 1 year using the app
ShopSocial, Inc. replied December 31, 2021

Hi Maddox,

Thank you so much for your glowing review and we hope to see you around again. Please pop by our customer support for any questions and our amazing team will be glad to assist you utmost. We appreciate you! 💛

September 24, 2023

Trendsi has incredible customer support. I love the fact that you can reach them 24/7. Maria in customer service is extremely knowledgeable, friendly, and was quick to help answer my questions thoroughly.

Dash Of Sparkle Boutique
United States
Over 1 year using the app
ShopSocial, Inc. replied September 26, 2023

Hello Dash Of Sparkle Boutique,

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our customer support, especially Maria, to be knowledgeable, friendly, and efficient. We're committed to providing top-notch service 24/7. If you have any more questions or need assistance in the future, don't hesitate to reach out. We appreciate your support!

March 3, 2023

Angelo was very quick to answer all my questions and patient to make sure I understood everything - great customer service!

KallosVita
United States
Over 1 year using the app
ShopSocial, Inc. replied April 6, 2023

Hi KallosVita,

Thanks so much for your review we heard your feedback loud and clear. We will continue to improve our service to better support you and your fashion business. Just let us know if you have any questions or additional feedback.

April 16, 2022

This app is user friendly. It’s easy to add products and the product selection is very good. Customer Service is very responsive to answering questions you may have.

Scenic Bridal Things
United States
Over 1 year using the app
ShopSocial, Inc. replied April 24, 2022

Hi, Scenic Bridal Things

We are glad to hear your feedback, Our mission is to see you succeed. Please don't hesitate to reach out again should you have any questions. ❤️

August 26, 2022

Wow I have to say I am very impressed! I reach out to customer service and got a quick reply, Charmaine was on point. I got my question answered. Thanks Charmine you ROCK

Yellow Springs Fine Things
United States
Over 1 year using the app
ShopSocial, Inc. replied August 28, 2022

Hi, Yellow Springs Fine Things

Charmaine is indeed a rockstar and we are so proud to have her on our team! We are glad that she was able to help you. Please continue reaching out if there's anything we can help you with.

April 8, 2022

I love this app. Great selection. The customer service is excellent. Having problems with the 3rd party infringement issue with some of the products and Angelo the customer rep I talked to quickly suggested a fix. I am satisfied that I get the help I needed. Keep up the good service Trendsi!

Katahum Apparel
United States
Over 1 year using the app
ShopSocial, Inc. replied April 14, 2022

Hi, Katahum Apparel

We are so delighted that Angelo was able to help you and thank you so much for your review! Please continue to reach out to our amazing customer support for any questions. We are available 24/7!

Edited September 14, 2023

Just re-branded my store and was wondering how this would impact how I used Trendsi and other apps. Anya was very fast and helpful in answering my questions. Another reason why I love Trendsi.

Get It Mama
United States
Over 1 year using the app
ShopSocial, Inc. replied October 23, 2022

Hi, Get It Mama

We are so grateful for your review. Our team is delighted to hear that your experience with our service was pleasant. It is our mission to help our merchants every step of the way and to be transparent above anything else. Please pop by again for any help needed. We are available 24/7!

September 20, 2022

Just placed my first order through my shopify account and had a quick question , angelo helped answer my questions quickly and thoroughly !

Prettybabeco
United States
Over 1 year using the app
ShopSocial, Inc. replied September 25, 2022

Hi, Prettybabeco

Thank you so much for your feedback. We are glad that you are enjoying our services and will continue to help you grow your fashion business. Don't hesitate to reach out if you have any additional questions.

Edited August 2, 2022

Alonso was a gem in helping me out! He answered all my questions and left me feeling happy and satisfied!

sugarandsnailsapparel
United States
Over 1 year using the app
ShopSocial, Inc. replied March 15, 2022

Hi sugarandsnailsapparel,

She really is a gem, isn't she? We take pride in providing an excellent customer experience. We will make sure to pass along the compliments to Lori and please reach out anytime to our amazing customer support team.