UFE Cross Sell & Upsell Bundle , 1,003 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to enhance sales and raise average order value through features like bundle discounts and pop-up reminders. Its pricing model is seen as fair, charging more only when merchants sell more. The support team is recognized for their quick response and assistance, offering live chat and screen-sharing for complex issues. The app is also praised for its customization options, translation feature, and user-friendly design.
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This app really works for small scale businesses. really helpful and quick to create discounts. customer service is also very quick and satisfying.
Thank you so much for your positive review! We are thrilled to hear that our app has been helpful for you. We pride ourselves on providing top-notch service and we are always here to help if you have any questions or concerns. We look forward to continuing to support your business!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Everything great. Was very happy with the customers service. she helped me immediately and was very friendly
Thank you for your kind words.I'm thrilled to hear that you had a positive experience with our customer service!
It's wonderful to know that we were able to assist you promptly and in a friendly manner.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This app works for what I want it to. Customer support is prompt and very helpful. I highly recommend this app!
Thank you for taking the time to write a review of our app and sharing your positive experience with our customer support team. We’re glad to hear that you found our support helpful and that everything has been going well.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This is the best bundle app i've used. Great customer service. Had a problem and they immediately helped me.
We're thrilled to hear that you found our app to be the best you've used and that our customer service was excellent. Providing top-notch support and resolving any issues promptly is always our priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great app and support, thanks a lot
Thank you for your kind words! We're thrilled that you love our app and have found it useful. Our team is always here to provide support when you need it.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
service is nice
Thank you for your kind words!
We're pleased to hear that you found our service to be nice. Providing a positive experience for our customers is our goal, and we're glad to have met that mark for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I thought it was 1 of the most inconsiderate encounters with Customer Service I have ever had.
1. They mentioned our product was out of stock, and I sent a loom video showing it was not. They didnt take the time to read the concern.
2. Then they showed me a screen shot of a 404 error code without any context.
3. In between, they went on a Dinner break but without letting me know how long I should wait for.
4. Lastly, they didnt give me the HTML code to embed into Replo, that would solve the issue. They didnt answer the 2 questions I sent about this, and the customer service rep didnt speak to the Dev team like I asked, in order to get the code.
It was a very strange and unprofessional encounter.
Hello,
First of all, thank you for the invaluable feedback.
We extend our sincere apologies for the highly disappointing customer service experience you encountered while seeking assistance with our product.
Allow me to address each issue you raised and assure you that we are taking immediate steps to rectify our shortcomings.
1. Regarding the misunderstanding about the product's availability, I want to clarify that when previewing from the funnel settings, we could only see the product page from Shopify. As the product was in draft form and not active, we received a 404 error (indicating unavailability/out-of-stock status). It was only upon checking the product page link you shared that we realized it was a custom-made page. Also, I acknowledge that we should have carefully reviewed the loom video you shared to better understand that the product was, in fact, in stock. We sincerely apologize for not giving your concern the attention it deserved. We will conduct a thorough review of our customer service procedures and retrain our support team to improve their attentiveness, communication, and responsiveness.
2. Presenting a screenshot of a 404 error code without context was indeed unhelpful and confusing. We fully understand that clear communication is essential in promptly resolving issues, and we failed to meet that expectation. To improve communication, our customer support team will provide context with error explanations, offer clear solutions, and prioritize timely responses to promptly address customer concerns.
3. We apologize for any inconvenience caused by our team's dinner break. However, we noticed that you have received an automated message about our dinner break, wherein it is mentioned that we will be back within 30-45 minutes.
4. We have discussed your requirement with our team and thoroughly explored all possibilities for integrating with custom pages, but unfortunately, we are unable to offer this feature at the moment.
That's why we couldn't give you an HTML code to embed as mentioned above. However, I want to assure you that we value your feedback and take your feature request seriously.
We have already added the integration with custom pages as a feature request in our portal: [https://feature.ufe.helixo.co/posts/12/show-upsells-on-custom-pages]. Please consider voting for this feature, and you will receive updates via email once it is released.
Our development team regularly reviews these requests, and we will make every effort to incorporate this feature in future updates. Additionally, we will establish better internal communication channels to ensure a more coordinated and efficient approach to resolving customer queries.
We understand that this experience was unusual and not reflective of the level of service we aim to provide.
Once again, I apologize for the disappointing encounter, and I hope you will allow us the opportunity to demonstrate the level of service we strive to offer to all our valued customers.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Sincerely,
Tinu,
Customer Support Lead at Helixo.
A really well thought app, it seems to have every option available and it looks high quality. The support is also amazing, helped me through some issues that I've faced in no time.
Thank you for the great review! We're thrilled that you think our app is well-designed and has a wide range of options. We've put a lot of thought into creating a high-quality product that meets your needs.
Our support team is dedicated to providing top-notch assistance, and we're glad we were able to help you quickly and effectively with any issues you faced.
We really appreciate your feedback and your positive experience with our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Much better than the one we had before, and the customer service is great :)
Thank you so much for your kind words and for taking the time to share your experience with our app.
We're thrilled that you're pleased with our service and the functionality of our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Good Aplication, easy to use
For CS : Fast response, very kind support person & helpfull of course
Thank You for u'r help
Thank you so much for your kind words! We're thrilled to hear that you found our application easy to use.
Our customer support team is always here to assist, and we're glad we could help.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team