Reviews (1,031)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to enhance sales and average order value through its user-friendly upselling and cross-selling features, such as bundle discounts and pop-up reminders. They value the pricing model that charges more only as sales increase, and the responsive support team with a live chat feature. The app's customization options and scheduling feature for offers are also favored. However, its translation feature does not support multiple languages. It's recommended for both new and established online businesses.
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I appreciate the application as well as the support from your team. Great. 5 star and love it very much
Thanks a lot for your generous words. If in need of further help please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sarah, Customer Support Advocate
Works like a charm and the support is amazing. I love their two free apps, honestly exactly what I had been looking for!
i used this app to do volume breaks. It looks good and the team respond fast and reliable. good service.
Thank you so much for your words, you have inspired us to work harder and keep up our effort to improve our services.
If you have further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sarah, Customer Support Advocate.
excellent app and it helps to increases the store conversion for sure.
I suggest all of you must have this application.
The app is fantastic to use. It has got some really nice features which can be useful. Customer support is very helpful. Helped a lot while onboarding. A big thank you to the team for the support!!
Thank you so much for your review. Glad I could help you today, always happy to continue support to you 😊
In case of further support please contact us through our in-app chat or write us at support@helixo.co
- Nikitha, Customer Support Advocate
great service, helped me and solved my problem really fast and directly! love this app so much and use it now!
Thank you for taking the time to express your thoughts on our app and our efforts. This means a lot to us.
If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sarah, Customer Support Advocate
Quick and perfect customer service, solve my problem just in few minutes. The app very easy to use, the discount setting definitely meet my need! Best bundle app I ever use. Love it!
Wow! That review made our day! 👌🥰 Appreciate your feedback and thanks for sharing it. 🙏
In case of further issues please contact us through our in-app chat or at support@helixo.co
- Tinu, Customer Support Advocate
the app doesn't work, it shows my products out of stock, the customer service can't give me a solution, I am loosing sales and I paid for the app two days ago, exactly when it started to perform terrible and I want a refund! The dashboard is not accurate, saying that I have more impressions from the app that the real number. It's a shame because it has great features, but it performs terrible, Sarah the agent couldn't solve anything, I'm not getting response.
Hi Victoria, Our upsell widget is working on the online store and using the products from the Shopify product listing.
While checking, it seems that the products are unavailable at the online store and available only at other sales channels.
Normally, the error message "Out of Stock/404 Page not found" is shown by Shopify when the product is out of stock/unavailable.
If you want to show the upsell products even if it is unavailable at the online store, you can disable the option 'Hide out of stock/Unavailable products' as shown in the screenshot below.
https://prnt.sc/vM0fKkzZbmye
And regarding the refund, we are happy to give you a refund if you haven't generated any revenue from our app.
But it seems that you have impressions and acquired revenue from our app.
And we are really sorry for the delay from our support agent Sarah.
Actually, you contacted us around 9 PM (IST) and our team was on dinner break at that time.
That's why it took some time to check from our side.
Really sorry for the delay in the clarification.
Surely, we will keep it in mind for future interactions.
Also, it would be great if you could share some light on what we can do from our side to make a 5- star experience for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
This app allows us to have up-sell directly in the product page (bundle or simple single product upsell), popup when users add a target product to cart. We can turn our Cart Page into an up-sell page as well! Did I mention it's FREE and the support staff is super kind, responsive and helpful. Amazing work. Keep it up & best of luck guys! Highly recommend.
The app works great, it's highly customizable and everything you need is there! Great customer service as well :)