CBB Video Background
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
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We originally left a negative review after having difficulty reaching support, but the issue was ultimately addressed and resolved. The team followed through, and the app has continued to work well for our store.
We appreciate the resolution and are happy to update our review accordingly. We want to thank Jennesca Roraldo there personally as well for helping to get things sorted!
Thanks for contacting us. We replied to your first message just 20 minutes after we received it.
The app is correctly configured in your store but it is simple disabled. If you enable it you will see how it is working. Please check the video recording of your store at https://youtu.be/Ttt9nPC8VCY
You can contact us at any time and we will be happy to assist with the app configuration.
This is totally amazing service. I was struggling for days trying to figure out how to embed an app in my Shopify site and I found this app. I installed. It took seconds. I needed a little help and the online chat set me up with Carlos who is probably a genius. He solve the problem in less that. 5 minutes and then gave me instructions on how I can do this myself in the future. I would highly recommend this application and service! God Bless you Carlos!
Great app to make a website more dynamic. Their support team is quick to respond and help with any issues!
App is overpriced but does the job. I would be more inclined to keep this app if it was issued at cheaper rate. 1-3.00 is reasonable.
Hello Top Heavy Entertainment Team,
We are very sorry to hear that you are not satisfied with our pricing model.
Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources.
We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible.
We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options.
Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at support@codeblackbelt.com and we will be happy to discuss this with you.
We are available 24/7, feel free to reach back to us anytime.
Warm Regards,
Code Black Belt Support Team
I am tech illiterate and have trouble turning on the PC let alone installing an app. But Carlos came to the rescue. Very kind patient persistent customer service. I recommend.
A free, simple app that just works. amazing customer service as well as helped me with everything I needed at no extra cost! Definitely recommend!
Thank you for taking the time to leave us this amazing 5-star review! It's our pleasure to hear that you found our app very useful and that our amazing Support Team hit the mark for you.
Always at your service 24/7!
Have a lovely day,
Customer Success Team | Shop Circle
App does what it says, and worked fine since installed. It would be great if it didn't slow down the site, i suggest to un-tick the Fast Loading as it kills the loading speed of the site especially on mobiles
Thank you for this amazing and helpful review!!....We are always optimizing the app & we'll pass your feedback onto our support team to see if there are any bugs causing the fast loading to not work as expected. Here is a link that may be helpful also:
https://supportshopcircle.helpscoutdocs.com/article/69-how-does-the-fast-loading-option-work
Don't hesitate to reach out if you need assistance with anything, we are always happy to help 24/7!!
This app is a lifesaver! It can replace any section on your webpage with your desired video and so much more! Plus the customer support is so quick! We had to go live a day after and help was provided within minutes!
Wow, thanks for these comments. Your review is also a life-saver. It motivates us to keep up the good work and serve you better. If further assistance is needed, we'll be 24/7 for you. 😍
All the best,
The Incubate Team
I've used this app on 4 stores now and it works out of the box superbly. If you need any fine tuning, the support is unbelievably good and rapid. This is one very fine app with an excellent support team to back it up. Highly recommend.
Not only this app does exactly what we needed it to do, the customer service is among the best on the app store.
Very quick to respond and patient, they made sure to work with me until I was 100% satisfied.
Strongly recommend for anything video on your site!
