Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless functionality that allows for easy setup of video backgrounds, enhancing their website aesthetics. It's praised for its versatility in embedding dynamic videos anywhere in the store, replacing static images with background videos, and displaying YouTube videos without the YouTube navigation. Merchants also commend the app's easy configuration, targeting mode, and excellent customer service. It's recommended for making websites look more professional and modern.

November 14, 2023

App is overpriced but does the job. I would be more inclined to keep this app if it was issued at cheaper rate. 1-3.00 is reasonable.

United States
Over 1 year using the app
Code Black Belt replied November 15, 2023

Hello Top Heavy Entertainment Team,

We are very sorry to hear that you are not satisfied with our pricing model.

Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources.

We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible.

We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options.

Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at support@codeblackbelt.com and we will be happy to discuss this with you.

We are available 24/7, feel free to reach back to us anytime.

Warm Regards,
Code Black Belt Support Team

Edited October 24, 2023

I am tech illiterate and have trouble turning on the PC let alone installing an app. But Carlos came to the rescue. Very kind patient persistent customer service. I recommend.

Prairie Spirit Trading Post
United States
About 1 month using the app
October 15, 2023

Worst app ever!!!!!!!! Nothing works!!! Lots and lots of glitches in the store. And while the support staff is very nice when it comes to their ability to resolve things - nada! Please do yourself a huge favor, and don't you dare download it!
And if anyone thinks I'm just writing this without proof, I have the correspondence with the support team in my email that will show the enormous difficulties and their incompetence.

About 5 hours using the app
Code Black Belt replied October 19, 2023

Dear Sweety-Crib,

Thanks for trying our app CBB • Video Background in your store.

We have been reviewing all the conversations you have had with the customer service and indeed there was a configuration problem while configuring the video in your store. First of all because the Vimeo URL was not correctly (it included '?share=copy/' which is not a valid format) and then there was a problem with the mobile location.

We are really sorry you did have a bad experience while configuring the app, but we were trying to help you answering all your emails within minutes. Just for you to know, we are also happy to jump into a call or chat whenever a merchant asks for it, so in case this is your preferred contact method you can ask for it.

I can see that, after the video was configured, there was a problem in the sound on mobile view and the ticket was escalated to our technical support. After that you did uninstall the app, so they did not have the chance to keep helping you.

We have tried to contact you back, so in case you are interested in keeping using the app to the fullest we are happy to jump into a call or chat to help you configuring your videos in your store. In case you decide to reinstall the app, please reply to any of our emails or send a new one to support@codeblackbelt.com. We are available 24/7 and happy to help you!


Code Black Belt's support team

August 10, 2023

Thank you so much Lucille Campo your very quick prompt response!
I totally recommend this app to everyone.

Diana Drummond
United Kingdom
20 days using the app
July 14, 2023

Easy to use. Great app. I setted up the video backgroud successfully and it work really well. Would recommend to others.

FH Group Auto
United States
11 days using the app
July 13, 2023

Super helpful support team. The customer service Maren gives us very professional help and she can diagnose the problem clearly. This was the only app I could find that actually did what I was looking for on our website. Much better than Shopify themes section. You don't need to worry about editing the codes and set up very easily.

Vaporesso France
Hong Kong SAR
About 4 hours using the app
June 27, 2023

A free, simple app that just works. amazing customer service as well as helped me with everything I needed at no extra cost! Definitely recommend!

United States
8 days using the app
Code Black Belt replied June 28, 2023

Thank you for taking the time to leave us this amazing 5-star review! It's our pleasure to hear that you found our app very useful and that our amazing Support Team hit the mark for you.

Always at your service 24/7!

Have a lovely day,
Customer Success Team | Shop Circle

June 30, 2023

Very good APP! I highly recommend this app to anyone looking for a seamless and user-friendly mobile application.

United States
9 days using the app
Code Black Belt replied July 2, 2023

Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. It's awesome to hear that you found our app useful and we hope it will have a positive impact on your business.

Our support team is always happy to help 24/7.

All the best,
Customer Success Team I Shop Circle

May 31, 2023

Super helpful support team. This was the only app I could find that actually did what I was looking for on our website. Anytime I had questions, they answered asap!

Intentionally Blank
United States
7 days using the app
Code Black Belt replied June 1, 2023

Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. So, thanks for trusting us 🎉

Have a lovely day,
Customer Success Team I Shop Circle

June 8, 2023

Great support and super helpful - any coding or formatting questions, they were quick and thorough with their feedback and explanations

Fizzy THC
United States
28 days using the app
Code Black Belt replied June 9, 2023

We're happy to hear you've had an excellent experience with our support team. We know how important it is to always have someone to give us a hand when we need it.

Thank you so much for recommending us! 🤩

All the best with your business,
Customer Success Team I Shop Circle