Video Background

Video Background

by Incubate

YouTube video backgrounds, full page and responsive videos

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    82% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    4% of ratings are 1 stars

All reviews

1 - 10 of 151 reviews

Bull Biter Cider

Works very well and if you get stuck or confused the support team is very helpful and quick to respond.

Developer reply

August 31, 2021

Thanks for such a nice review! Happy to hear you like our app and support; this motivates us to keep it up. :)

Regards,
The Incubate Team

Onlythebosses

how do we delete the background code after I have uninstalled the app, we installed it, then we didn't like how it looked with our website so I would like to delete the code

Developer reply

August 19, 2021

Thanks for your feedback.

We have checked your store HTML and see that no traces of our code are left. You may rest assured that all app code is removed.

Anyway, if you need anything else please tell us, we will be pleased to help.

ellé derm

Easy to use video app that doesn't require coding and comes with good support. We have been searching all over the internet & stumble across this app. Definitely worth checking out.

Developer reply

July 13, 2021

Your review made our day here!🤩 Thank you so for the kind words and for trying our app. Our support team will be ready 24/7 to help with anything you might need in the future too. We wish you the best in your business.

Cheers,
The Incubate Team.

Urban Empress~Urban Glam

I love the concept of the app. However, the functionality is reliable. it keeps freezing. Freezing increases as you add additional apps to site.

Developer reply

July 6, 2021

Thanks for your feedback, and sorry for any inconvenience this may cause you.

Our support team has tested out the app in your store, and we haven't been able to replicate the behaviour you're mentioning. We also tried to reach out to you twice; the first time 30 minutes after your feedback was posted, and the second time yesterday, but we haven't heard from you.

We'd love to take a deeper look as this is not the expected behaviour, and perhaps the situation is not related to the app itself. Please reply to our email so we can check it further.

We will happy to help; we want you to be fully satisfied with the app and support.

Kind regards,
The Incubate Team

Squid Industries

Great app that did exactly what I needed it to. Support was also a big help. Highly recommended for anyone wanting to add videos to their store.

Developer reply

July 13, 2021

Thank you so much for your feedback and for trusting us. We are always striving to provide you with the best support experience, along with quality and reliable apps. So, getting such positive comments means the world to us. Thanks for helping us grow!🙌

All the best,
The Incubate Team

SPIRIT - beauty excellence

This app blows my mind!!! The features, the smooth integration and one of the very BEST support teams I have ever came across. I've searched a long time and tried a lot of other apps, none can do what this app can do. If you want to integrate YouTube videos to your store, this is the one to go! GREAT!!!

Adaph

GREAT customer service and app! Thank you, Larry Oller specifically for helping me! Five stars for sure! :)

icyaero

I have never reviewed an app before on the Shopify app store, so clearly, Incubate has truly done something amazing for me to spend my time writing this review.
--------Pros--------
-The customer service is the best I've ever seen... ever. I message. They reply. Usually within minutes. There have been many times where I get replies/solutions in under 10 minutes and I am on my way.
-There is a lot of versatility with the app. You can truly do whatever you want with it.
-It is rather easy to use!
-It does what it says it'll do and more.
--------Cons (but not really)--------
-Once or twice a month, I experience some sort of glitch with the app. Sometimes videos will disappear without reason. I can say for sure that a handful of times I thought it was the app but it was me and vise versa. On the flip side, contact them and they will have a solution in no time. I recently had all my videos stop working and contacted them. Within an hour, everything was back to normal and better than ever.
-This could very likely not be related to the app at all but my website has a rather slow speed score. I am not sure if this is because of the app, the number of videos I have (around 15-20), or something completely unrelated. This isn't too important to me but I thought I'd point it out. Overall, 5 stars. It provides a more diverse experience to showcase my products that pictures simply can't provide. I look forward to continuing the use of this app on my website!

Iccyyglamour

Love this my background is so bomb and it has music

Made In Clothing Inc.

This was exactly what I was looking for! Love this app! I was able to place a High quality clip from YouTube on my home page, automatically start, and loop infinitely without having the annoying YouTube play bar and title and you can even remove the dark gradient! Tech support is great and responds quickly if any issue. Love it, worth the money

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