CBB Video Background
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (208)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing websites with dynamic video backgrounds, noting its ease of use, versatility, and reliable performance. They appreciate the simple installation, intuitive interface, and robust customization options that integrate well with various themes. Exceptional customer support is frequently highlighted, with a responsive team that quickly resolves issues, often preemptively. Many report a boost in sales after using the app.
Refine
-
By rating
This app is simply not working... I saw the video shortly on the site. Looked so bad even though it was a high quality video from youtube
Hi There,
I am sorry you've had a negative experience with our app :(...We have been trying to contact you, but without success.
We pride ourselves on providing high quality customer support 24/7, however we never received any email request from you. We would be more than happy to help you with anything you need if you'd still like our assistance at support@shopcircle.co
All the best,
Customer Success Team I Shop Circle
Se ha quedado pillado y no va
Hello Mascotus Descanso,
We are sorry to hear that you are not satisfied with our app.
Our Team has been trying to reach out to you but we are still waiting for your response.
We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance.
Please feel free to reach back to us by responding to one of our emails or you can send another one to support@codeblackbelt.com
Our Team is available 24/7 to assist you so don't hesitate to contact us anytime.
Hoping to hear from you soon, thank you!
Code Black Belt's Support Team
forced to use youtube as only option for playing a video. why can't we upload a video from our computer?
Thank you for your review. We previously wrote to you via email.
Unfortunately, videos cannot be uploaded from a computer because the Shopify platform does not have streaming capabilities. Streaming videos directly from the Shopify servers would cause performance issues.
We chose YouTube as the app's steaming video service because it is the most popular and most stable video platform in the world. Uploading a video to YouTube is also free, quick and easy.
Streaming of YouTube videos is outlined in our app description and our documentation http://docs.codeblackbelt.com/article/882-can-i-upload-my-own-videos
I uninstalled the app cut It was not suitable for my needs and the whole website got crashed. I think something is still left in the code. to whom could I contact to?
Hi There,
I am sorry you've had a negative experience with our app :(...We have been trying to contact you by email, but without success.
We pride ourselves on providing high quality customer support 24/7, however we never received any email request from you. We would be more than happy to help you with anything you need if you'd still like our assistance at support@shopcircle.co
All the best,
Customer Success Team I Shop Circle
how do we delete the background code after I have uninstalled the app, we installed it, then we didn't like how it looked with our website so I would like to delete the code
Thanks for your feedback.
We have checked your store HTML and see that no traces of our code are left. You may rest assured that all app code is removed.
Anyway, if you need anything else please tell us, we will be pleased to help.
Awesome APP, five star support, Congratulations
Amazing app! Very easy to use and highly adaptable. I contacted support for assistance and they answered me extremely quickly and efficiently.
We're so glad to hear you're having an excellent experience using our app and your kind words about our customer service! Thank you for your amazing review and please reach out if you need further support.
All the best,
Customer Success Team I Shop Circle