CBB Video Background

CBB Video Background

Reviews (207)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing their websites with professional, modern video backgrounds that improve product showcasing. It offers easy video integration, looping, autoplay, and customization without visible controls. The app is noted for its ease of use and efficient performance. Customer support is highly praised for its responsiveness and assistance with technical adjustments and customization, ensuring a positive experience for merchants.

November 16, 2022

This app is simply not working... I saw the video shortly on the site. Looked so bad even though it was a high quality video from youtube

Mana Jocale
Denmark
16 minutes using the app
Code Black Belt replied December 6, 2022

Hi There,

I am sorry you've had a negative experience with our app :(...We have been trying to contact you, but without success.
We pride ourselves on providing high quality customer support 24/7, however we never received any email request from you. We would be more than happy to help you with anything you need if you'd still like our assistance at support@shopcircle.co

All the best,
Customer Success Team I Shop Circle

December 1, 2023

Se ha quedado pillado y no va

Mascotus Descanso
Spain
11 minutes using the app
Code Black Belt replied December 4, 2023

Hello Mascotus Descanso,

We are sorry to hear that you are not satisfied with our app.

Our Team has been trying to reach out to you but we are still waiting for your response.

We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance.

Please feel free to reach back to us by responding to one of our emails or you can send another one to support@codeblackbelt.com

Our Team is available 24/7 to assist you so don't hesitate to contact us anytime.

Hoping to hear from you soon, thank you!

Code Black Belt's Support Team

February 19, 2023

I uninstalled the app cut It was not suitable for my needs and the whole website got crashed. I think something is still left in the code. to whom could I contact to?

NeverNoT
United Kingdom
4 minutes using the app
Code Black Belt replied February 20, 2023

Hi There,
I am sorry you've had a negative experience with our app :(...We have been trying to contact you by email, but without success.
We pride ourselves on providing high quality customer support 24/7, however we never received any email request from you. We would be more than happy to help you with anything you need if you'd still like our assistance at support@shopcircle.co

All the best,
Customer Success Team I Shop Circle

August 19, 2021

how do we delete the background code after I have uninstalled the app, we installed it, then we didn't like how it looked with our website so I would like to delete the code

Onlythebosses
Canada
2 minutes using the app
Code Black Belt replied August 19, 2021

Thanks for your feedback.

We have checked your store HTML and see that no traces of our code are left. You may rest assured that all app code is removed.

Anyway, if you need anything else please tell us, we will be pleased to help.

March 8, 2015

Awesome APP, five star support, Congratulations

autostar
Brazil
September 1, 2022

Amazing app! Very easy to use and highly adaptable. I contacted support for assistance and they answered me extremely quickly and efficiently.

Support Anniversary Store
Canada
Code Black Belt replied September 2, 2022

We're so glad to hear you're having an excellent experience using our app and your kind words about our customer service! Thank you for your amazing review and please reach out if you need further support.

All the best,
Customer Success Team I Shop Circle

October 21, 2023

Orit Fox Fashion New Line
United States
About 2 months using the app