CBB Video Background
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (207)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing their websites with professional, modern video backgrounds that improve product showcasing. It offers easy video integration, looping, autoplay, and customization without visible controls. The app is noted for its ease of use and efficient performance. Customer support is highly praised for its responsiveness and assistance with technical adjustments and customization, ensuring a positive experience for merchants.
Refine
-
By rating
Excellent customer service. If you have any issue just drop them an email and they will answer. Love the app as well. I'd give 10 stars if I could.
forced to use youtube as only option for playing a video. why can't we upload a video from our computer?
Thank you for your review. We previously wrote to you via email.
Unfortunately, videos cannot be uploaded from a computer because the Shopify platform does not have streaming capabilities. Streaming videos directly from the Shopify servers would cause performance issues.
We chose YouTube as the app's steaming video service because it is the most popular and most stable video platform in the world. Uploading a video to YouTube is also free, quick and easy.
Streaming of YouTube videos is outlined in our app description and our documentation http://docs.codeblackbelt.com/article/882-can-i-upload-my-own-videos
Perfect, If you want to autoplay a video, but it would be better if it doesnt have the gradient at the start
Sometimes can not see the video after saved all the changes.
Great experience! This is a great application that will surely boost your sales. I would highly recommend the application.
Super helpful support team. The customer service Maren gives us very professional help and she can diagnose the problem clearly. This was the only app I could find that actually did what I was looking for on our website. Much better than Shopify themes section. You don't need to worry about editing the codes and set up very easily.
Love this my background is so bomb and it has music
Terrible - very lacking in control, placement, sizing and stability. Loaded two vidoes up on site - worked fine that day. Within 24 hours videos were not working on site. I would not recommend this software/app.
Leigh J mack, MD, PhD
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
The merchant had the app installed for a few minutes and posted this review after uninstalling the app, so we were unable to assist with its configuration.
Unfortunately, we did not receive any email requesting support, if we had, we could have assisted the merchant in configuring the app.
We emailed them offering our help, but received no response.
The app works smoothly, as can be seen in the app demo store.
I AM REALLY DISAPOINTED WITH THE STAFF. THEIR VIDEO STOPPED WORKING ON MOBILE 2 DAYS AFTER I PURCHASED IT AND NO ONE IS RESPONDING TO ME TO FIX IT. LOOK FOR ANOTHER APP
This customer contacted us saying that the video was not working on mobile. We replied quickly to him showing the video working good on mobile (proof can be seen at https://youtu.be/mY1T-7wB-e0) and asking which mobile device he was using but he got angry and uninstalled the app and wrote this negative review. Then installed the app for a minute in another store just to write another negative review.
When he contacted us we tested their store on multiple Android and iOS devices and found no issue. We replied quickly to their message.
Embed dynamic videos in your store in minutes
From replacing static images to background video on your home page, Video Background enables you to choose any public Vimeo, YouTube, or other preselected video and embed it on any page in your shop in minutes.