Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

November 24, 2018

This app is a problem-solver and a money-saver. I love how easily it integrates with my shop's theme and that you can modify to suit your store's appearance and brand colors. There's no 'one size fits all' in the tools that they offer. Plus, they are always working on developing new features to offer as part of the package. Highly recommend this app!

Cali & Bee
United Kingdom
Over 1 year using the app
February 16, 2023

I've been using Vitals for several months now, and I'm happy with the results. The platform has many features and apps that have helped me optimize my Shopify store. But what impressed me the most was the quality of their customer support.

Whenever I've had an issue, I've received quick and helpful responses from their support team. They have always gone above and beyond to ensure that my issues were resolved satisfactorily. This level of service is rare to find in today's market, so it was a welcome surprise.

Overall, I would highly recommend Vitals to anyone looking to optimize their online store. The platform is user-friendly and effective, and their customer support is excellent.

benefichal
United States
Over 1 year using the app
January 28, 2022

Amazing Features and spot on help team. they're 24 hours available and always able to solve our problems

MATE Shop
Egypt
Over 1 year using the app
June 9, 2021

Muito bom aplicativo, o suporte é incrivel, gostei muito mesmo. Obrigado pessoal, uso em duas lojas minhas.

Confort Pé
Brazil
Over 1 year using the app
December 20, 2020

Excellent customer support. Very fast reply that solves my problem very quickly! Recommended this app to everyone!

Heesse Fashion
Singapore
Over 1 year using the app
June 23, 2022

This is hands down the best app in the Shopify app store. Their tools and customer service can't be beat.

Comfortable Culture
United States
Over 1 year using the app
June 18, 2021

So far so good! Great and fast service on chat as well! I haven't used everything available yet but so far the pop ups, recent sales and social media links are working well for us so far.

Bark Charm
United States
Over 1 year using the app
December 20, 2020

This app is a must-have! No store is complete without it. They also keep on improving it further. Can't wait to see what it will offer next. Their support is really top-notch too. Super fast and knowleadgeable.

RosaLight
Switzerland
Over 1 year using the app
October 21, 2021

Review based on initial impression and customer service. I only downloaded the app yesterday so it's too early to make a rating on effectiveness. Applying the features is easier than any other app I've used. There's no requirement to go into the theme liquid and paste code etc, everything just seems to work right from the vitals dashboard and is live on our site in seconds. We have a lot of apps installed and I think site speed seems a bit laggy, but most likely I can go in and remove most other apps as Vital performs most of the same features. Customer service excellent so far (Costin C helped me). In seconds Costin updated some of the styling so it matched our site colours, and also explained some things I was confused about. Very impressive.

Evermix
United Kingdom
Over 1 year using the app
September 6, 2020

This app is absolutely vital for all merchants. Not only that it saves you tons of money, it also makes it easier for whoever is managing the store to setup all these apps, you can find everything all under one roof. They even plan on having more apps added. Their support is simply amazing. I install this app on all of my businesses.

~ Doctoring Humour x Bragg Design Studio ~

Doctoring Humour
Australia
Over 1 year using the app