Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

August 29, 2020

I just used this app to create a bundle upsell for a product on my store. I had it partially figured out because the app is pretty intuitive, but when I got stuck, Costin, from the Support team, instantly stepped in and helped me out tremendously. I can't speak highly enough about how convenient this app is and how great the support is that comes along with it!

BargainRocket
United States
7 months using the app
April 26, 2021

sharing with Costin at the top. Very efficient, problems solved in a few minutes.
super everything is perfect on Vitals

SCALPORA™
France
7 months using the app
January 4, 2023

There is such a wide variety of apps all in one. The customer support team is also extremely helpful.

The Pet Paradise
Australia
7 months using the app
June 24, 2021

Great Support, truly the best I've seen on Shopify; 24/7 responses with people that know what they are doing.

smoldragons
Switzerland
7 months using the app
Edited September 4, 2021

I'm a Shopify developer and I use this app on all of my stores that I develop using Shopify. Makes thing easier for me. Instead of using different apps for different functionalities, use this single app to have all of them on your store.
The support is super responsive and helpful. I hope they will add more functionalities in the future.
Thanks for such an amazing app.

CuteCuddle
United Kingdom
7 months using the app
Edited February 15, 2023

very helpful customer service!
John Seth S. HELPED ME and the chat is good if the chat will be 24/7 it will be better!!!!!!!!!!!!!!!!!

Dogs Time - דוגס טיים
Israel
7 months using the app
September 22, 2021

Vitals is a must-have application to have on your shop, it allows you to have several excellent applications, like for example the bundles which allows you to explode your turnover! For the customer service, I think it is one of the best with a 24 hours assistance and a remarkable speed to execute the requests. Nothing is impossible for them! Thanks again to your whole team! ------------------------- Vitals est une application incontournable à avoir sur son shop, permet d'avoir plusieurs applications excellentes, comme par exmple la partir bundles qui permet d'exploser son chiffre d'affaire ! Pour le service client, je pense que c'est l'un des meilleurs avec une assistance 24 sur 24 h et une rapidité à exécuter les demandes remarquables. Rien n'est impossible pour eux ! Merci encore à toute votre équipe !

So Comfy
France
7 months using the app
June 20, 2021

Excellent customer support. Very prompt and very helpful. Even when I am having atrial subscription.

redPAWS
Singapore
7 months using the app
Edited October 11, 2021

A fantastic bundle of Apps in one, well packaged and user friendly. I have used 16 of the Apps. So far I'm super happy.

Perfect-Dealz
South Africa
7 months using the app
December 12, 2019

A rep named Cezar helped me with a little bit of fine tuning for my site. He was fast and friendly! I love vitals!

OrderYoga
United States
7 months using the app
Vitals replied December 17, 2019

We'll surely let Cezar know about your heart warming review! It's very flattering to see that our support team was able to leave such a good impression :)