Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

April 9, 2023

I have used several services within this app. And when I had a huge problem with my reviews I got support in less than a minute and the issue was resolved within 5 minutes the support saved me so much time great service!

Relo
United Kingdom
6 months using the app
October 17, 2020

Very nice app. I asked for help about something, 30mins later it was fix. I recommend. So much feature available

Mouthy & Gaby
United States
6 months using the app
November 10, 2022

This app is wonderful and affortable. It is worth the price. The customer service instant and the greatest. would recommend this app.

Satisfysupplies
Australia
6 months using the app
March 14, 2023

Awesome and best customer support in the world! Amazing experience so far! Really enjoyed using this app and working with them!

SaberPlace
Switzerland
6 months using the app
January 30, 2020

-This is a must have app for any shopify store, only 3 or 4 features of the 40 would cover the cost already!
-For all the stores out there suffering with shipping try this: Currency converter + Smart Bar + Shipping information, this line alone will take you months and months of research with other apps, while Vital covers end to end solution.
-Yes not all features will work as expected but overall value of this app outweighs its cost
-Integration feature is just brilliant, something no one else is doing
-Support is super quick & efficient, will go the extra mile to assist
Overall, it is a must have.

GeneJack
United Arab Emirates
6 months using the app
Vitals replied February 3, 2020

Sounds like a no-brainer. Really appreciate it!

May 12, 2022

Stellar customer service. I submitted a ticket and within 15 minutes I had someone reach out directly. The problem was resolved in under a half hour from when I sent it in. The products offered are also a tremendous value given that you'd typically need a handful of apps to accomplish just a portion of what Vitals can do. I'm very happy with the product all around.

Galactic Snacks
United States
6 months using the app
March 2, 2019

Still gonna use it, but overall, I am already pretty satisfied with this app. Loads fast, last year there were times people message me directly because my site loads so slow, turns out some leftover scripts f*ck things up on my end.

The vitals works together really well. I could give these 7 stars. Saved me $$$$ not needing to install another app

Shopee365
Indonesia
6 months using the app
Edited April 8, 2021

Toller Support - durch den Chat kann einem bei Problemen einfach und schnell weitergeholfen werden. Vielen Dank für die schnelle Unterstützung !

Trendbeat
Germany
6 months using the app
March 3, 2023

"John Seth S helped me in a very good way where he actually took his time to make me satisfied and solve my problems. If there was anything he couldn't help me with, he gave me instructions on how to approach those issues. Furthermore, he suggested his own ideas on how I could improve my website and asked if he could implement them, to which I replied YES. It's definitely a 10/10 from me. BEST JOHN SETH S."

rincot
Sweden
6 months using the app
July 15, 2021

The app is great and most of the provided features are useful, and the support is fantastic! I would surely recommend it to you!

Health Carer Store
Australia
6 months using the app