Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

November 21, 2022

I can't thank customer service enough. I get instant help with any problem I have. Thank again John Paul. Very helpful

Daddy Tools
United Kingdom
6 months using the app
December 21, 2020

Only recently installed it and already loving it. Super easy to use and when I needed a little advanced help, Jed in customer support was more than happy to help and get everything I needed to. Looking forward to seeing what more this app can do for me.

DunnSmith Organics
Australia
6 months using the app
March 21, 2022

Jed, is an awesome customer service rep! He answerd all my questions ina timely and professional manner. Thank you Jed!

stylebabe.store
United States
6 months using the app
October 22, 2020

As a shopify store newbie owner I have many problems to ask about Vitals settings and other issues connected to my store. Costin has helped me so much through email communication. He not only helped me solve the problem inside their support area but also beyond. I really really appreciate what he has done for me . If there is a 10 star rating I will give him without any hesitation. Thank you so much again, Costin!!

Deals Wonderlands
Singapore
6 months using the app
April 9, 2023

I have used several services within this app. And when I had a huge problem with my reviews I got support in less than a minute and the issue was resolved within 5 minutes the support saved me so much time great service!

Relo
United Kingdom
6 months using the app
October 17, 2020

Very nice app. I asked for help about something, 30mins later it was fix. I recommend. So much feature available

Mouthy & Gaby
United States
6 months using the app
March 14, 2023

Awesome and best customer support in the world! Amazing experience so far! Really enjoyed using this app and working with them!

SaberPlace
Switzerland
6 months using the app
November 10, 2022

This app is wonderful and affortable. It is worth the price. The customer service instant and the greatest. would recommend this app.

Satisfysupplies
Australia
6 months using the app
January 30, 2020

-This is a must have app for any shopify store, only 3 or 4 features of the 40 would cover the cost already!
-For all the stores out there suffering with shipping try this: Currency converter + Smart Bar + Shipping information, this line alone will take you months and months of research with other apps, while Vital covers end to end solution.
-Yes not all features will work as expected but overall value of this app outweighs its cost
-Integration feature is just brilliant, something no one else is doing
-Support is super quick & efficient, will go the extra mile to assist
Overall, it is a must have.

GeneJack
United Arab Emirates
6 months using the app
Vitals replied February 3, 2020

Sounds like a no-brainer. Really appreciate it!

May 12, 2022

Stellar customer service. I submitted a ticket and within 15 minutes I had someone reach out directly. The problem was resolved in under a half hour from when I sent it in. The products offered are also a tremendous value given that you'd typically need a handful of apps to accomplish just a portion of what Vitals can do. I'm very happy with the product all around.

Galactic Snacks
United States
6 months using the app