Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

November 22, 2022

Wonderful App!! Had an issue and it was resolved quickly. I highly recommend this App. It's an all in one problem solver.

United Kingdom
5 months using the app
September 7, 2018

The best app on Shopify without a doubt. This app is packed with 37 features. It’s built well and does not leave garbage files on your theme, and it’s cashed which makes all feature integrations load faster. If you need assistance, Mihai will go out of his way to assist you and will teach you new things. I removed all apps from my store and installed a new clean theme and only left Vitals and seen awesome results in loading time. I highly recommend this app. It amazes me that not many know about it. You can check app at www.a1dealsdirect.com

United States
5 months using the app
March 7, 2021

I can't happier with vitals app. Support team is super fast to resolve my problems. I appreciate that. Thanks again

Marco Leather Goods
5 months using the app
Edited May 8, 2020

Vladimir was not only super helpful in explaining some functions of the Vitals app, but also took the time to do a little mini-audit of my shop and make suggestions to increase conversions. A+++ service with this guy! - Jordan T. Owner @ ETUISNY.COM

- UPDATE: Costin, is a pro too! Costin helped me update my SEO-Alt-Tags and answered my many questions. These guys are great when it comes to customer service ya'll!

ETUIS New York
United States
5 months using the app
April 15, 2021

My experience could not have been better. I found it very easy to talk with the folks at Vitals. They respond quickly, usually under 10-20 mins, which is about the fastest I have seen from any company so far. Their customer service is unmatched. Response time, proactive solutions, willingness to help, provide all relevant info and details, and most importantly they solve all issues in a blink of an eye. 

5 months using the app
April 27, 2021

en contact avec COSTIN réponse très rapide mon problème a été résolu en 2 minutes j'avais un problème avec la couleur des Etoiles et j'avais touchée a un code il a pris la main sur la page et tout est ok merci encore pour votre professionnalisme nous travaillons toujours dans l'urgence merci encore

5 months using the app
April 19, 2023

Professional service, thanks to the team. For the questions I asked, the team helped me with the setup within five minutes. To my surprise, it was very easy to use

4 months using the app
Edited May 21, 2020

One app to rule them all! 5* amazing functions and terrific customer support. Don't waste your money on other apps - this does it all!

Neck Pressure
United Kingdom
5 months using the app
February 24, 2023

Great customer service experience. Super easy and helpful with fast response times.

Great value for money too.

United Kingdom
4 months using the app
August 21, 2020

awesome apps, all you need in one place. most importantly, great customer support, fast response. looking forward to include the BuyXGetY feature.

5 months using the app