Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

February 4, 2021

vitals is perfect, it adapts to every need. and the support is even better. the two times I had problems, they responded immediately.

Craftesty Shop
United States
4 months using the app
March 7, 2021

I had some problems from another app that was causing ill effects on my page. The support team at Vitals is fantastic. They showed me what was wrong and fixed it and now everything is working great. Best app and team on shopify.

SkidMark Cycles
United States
4 months using the app
July 13, 2022

Still new to the app but enjoying the features so far. The customer support is really friendly and super accessible with no wait time. They have been able to easily fix any issues I've had so far.

JOYGADGET
United States
4 months using the app
December 1, 2022

I like the number of options this app brings. Customers are sure to be more likely to buy and the support team behind the app is amazing. They are a great help and can make your website look more professional and trustworthy.

Temps De Vivre
United States
4 months using the app
April 11, 2019

Love the app with so many "must have" functionality and I have enabled over 20 for my store so far... more importantly the Support is terrific! great thanks to Irina Nica from support team... definitely 5 star app!!!

HiPPO-CART
China
4 months using the app
March 23, 2020

This is what apps should be like and what customer support should be like ! It's the first app I install on all my stores; and everytime I needed the support they answered super fast and been super helpful, they even coded specific stuff on the spot to fix my needs, unreal!

terrasolidaire
France
4 months using the app
Vitals replied March 25, 2020

We are truly proud of our support team! Thank you for you recommendation as this will add to their motivation to provide excellent customer service every single time!

September 14, 2020

its the most awesome app i ever came across has almost all apps needed for a greatly run store with best customer service out there literally i asked a question and they didnt just have a answer for me but they actually went ahead and fixed the problem on their own with out me needing to do anything and all this was in just 15 minutes. another time i asked for a modification and do to the fact that they dont have that feature yet they emailed me that they`ll put on their to do list to add another app for this!!

crinble.com
United States
4 months using the app
July 19, 2021

Amazing app, Amazing support..
you cant go wrong by choosing Vitals...it has lots to offer in a very reasonable price. I used only 6 of there apps out of 40 and already saving half of what i pay for Vitals. I had very good experience with vitals support team. supper fast and knowledgeable team help me resolved issues within hours.

GiftCoach
Canada
4 months using the app
Edited September 1, 2022

Reached out through chat late in the evening with some issues I was having. Customer service representative named John Seth S. responded right away - he was very thorough, helpful and professional. He definitely knew what he was doing. He kept me updated when there was a delay executing what I was trying to achieve. Excellent customer service! Glad someone recommended me to use Vitals. Totally worth it.

Sehcra
United States
4 months using the app
October 13, 2020

WOW. great customer service and lots of apps integrated into one! Great app for optimizing your store.

QuickClicks.shop
Singapore
4 months using the app