Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless installation, and over 40 features designed to enhance online store functionality. Many have reported increased average order values and a broader international customer base. Despite its multitude of features, the app is praised for not affecting page load times. The customer service is commended for quick and knowledgeable responses. Merchants appreciate the robust marketing and sales tools, including dynamic product recommendations and smart upsells, which have noticeably increased revenue. The built-in analytics dashboard allows for real-time monitoring of marketing strategies. The app is cost-efficient, providing multiple features in one place, saving merchants from outsourcing individual pieces. The 'Visitor Replays' feature provides valuable insights for site optimization.

December 14, 2023

An excellent product highly recommended by many merchants. It's not only user-friendly but also backed by excellent customer support. Without a doubt, it deserves a 5-star rating. Moreover, with its 40+ features, you can continually discover more ways to enhance your website. Wishing your product continued success and improvement.

Casenique
Hong Kong SAR
7 months using the app
March 15, 2024

It works well and their customer support is very fast and helpful

Pet Heaven Boutique
Ukraine
About 2 hours using the app
Edited January 4, 2024

I am pleased to provide an update to my previous review of the Vital App for Shopify. Following my initial disappointment with the support experience, I was pleasantly surprised when the Head of Support, Michael, reached out to me.

Michael took the time to understand my concerns and was genuinely committed to resolving the issues I had encountered. His approach was not only professional but also empathetic, acknowledging my frustration and demonstrating a sincere desire to assist.

Through effective communication and troubleshooting, Michael successfully addressed all the problems I had faced with the app. He went above and beyond to ensure that my experience was not only rectified but also improved. This level of dedication and customer-centric support was truly commendable.

In light of Michael's outstanding efforts and the positive resolution of my issues, I am updating my rating to a well-deserved five stars. It's clear that the Vital App team values their customers, and the commitment demonstrated by Michael has restored my confidence in their support services.

I appreciate the swift and effective resolution provided by Michael, and I am now more satisfied with my overall experience with Vital App. If this level of support continues, it undoubtedly contributes to a positive customer relationship.

FreshDrinkUS Official Website - Natural and Premium Herbal Tea
United States
14 days using the app
December 6, 2023

This is the BEST VALUE app that I have on my store! So many features wrapped into one, and the customer service is amazing! Highly recommend!

Chill-N-Reel®
United States
Over 1 year using the app
January 14, 2024

great customer service

Rose&Shadow
Germany
3 days using the app
December 24, 2023

JUST GOOD

Dunvinci
United Kingdom
About 1 month using the app
March 12, 2024

very good tx

HAIR MAGNIFICENCE
Italy
About 2 hours using the app
January 4, 2024

Great app, highly recommend!

LittleYogaSocks
Ireland
9 days using the app
December 17, 2023

Great and fast service! Thank you so much.

Bricotitude
Canada
4 months using the app
January 6, 2024

Execllent!!!! This app got so much stuff you can add to your website!! Love it!

Infinity Harbor Shop
United States
8 days using the app