Reviews (661)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to notify customers about restocked items, boosting customer retention and sales. It integrates smoothly with Klaviyo, offers both manual and automatic notifications, and provides analytics useful for inventory management. Merchants find it easy to install, user-friendly, and reliable across different themes and platforms. The support team is praised for being responsive and helpful, often providing quick solutions and useful customizations.

May 5, 2020

This app was easy enough to set up on my own and it works as expected. There were a few little customizations I wanted to make and the support I received was excellent. They were quick, attentive, detailed, and helpful!

Formosa Covers
United States
About 2 months using the app
June 7, 2017

Really responsive support team - they were able to troubleshoot my issue immediately and most importantly followed up afterwards. Definitely recommended.

Soplay
United Kingdom
About 2 months using the app
February 3, 2021

Really great app, so easy to use and extremely useful. Customer service is amazing, their team are very quick to respond to any issues I had. Highly recommend to anyone.

Silk Beauty Collection
United Kingdom
About 2 months using the app
October 4, 2021

It's worth noting that there are some features such as SMS notifications, disabling the "email me" button on select products, and customizing your email templates, that aren't listed in the plan comparison so you have no idea until you install the app that these features are only available on Pro plans and upwards. Having all of this information up front would have been helpful. On the Starter plan, you have very little control over the app. You can't even change the email text. Rather, you need to contact Support to do it, as well as for any other changes or customizations you would like to make. It would be nice if I were able to do more things myself. That being said, the app does what it's supposed to and the Support team is great. They're very helpful and have been able to implement all of my customizations, including making the email notification button match my shop's theme. I would still recommend this app, however, in order to receive the most value out of it I think you will want to look at the Pro plan and upwards (which comes at a significantly higher monthly cost than the Starter plan).

EXPED USA
United States
About 2 months using the app
March 1, 2019

Simple app that gets the job done. This is a great app if you want in stock alerts and customer service is fast and very helpful.

Kawaiian World
United States
About 1 month using the app
August 2, 2021

Back in Stock is easy to install and customize, looks great on the product, and works smoothly to automatically send emails to customers. Support is very fast and effective.

Aesthetics International
United States
About 1 month using the app
July 27, 2020

I kept having issues with the app, but Gopinath did not stop working on it until it worked on my store. I really appreciate it. Awesome customer service and great app!

Washi Tape Australia
Australia
About 1 month using the app
July 3, 2020

Great app ! The team is really hepful and quick to answer ! I would just like the app to be more flexible about the design of the e-mails. Otherwise it integrates very easily to your website and looks quite well.

Olly
France
About 1 month using the app
June 15, 2018

This is a highly useful App and the quality of Swym's customer service is unrivaled. Thanks y'all!

Randi Jo Fabrications
United States
About 1 month using the app
September 12, 2017

I absolutely love this app, it is really useful. I have used it on my site for when Customers want to be automatically notified when an item is back in stock in their size and they can also add it to their wishlist. You can see it here in action - https://fashion-favourites.com/collections/work/products/elegant-contrast-floral-print-patchwork-a-line-dress - pick a size that is out of stock and you will see what happens on the product page. It is really cool and the options in the backend are awesome as well. Highly recommended. Thank you guys, brilliant!

Fashion Favourites
Australia
About 1 month using the app