B2B Wholesale Hub
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the support, emily was amazing! thank you!
Absolutely awful customer service. I've sent in several help tickets because the app keeps throwing the exact same message at me: 'Install error. There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP.' What a joke. Nobody has reached out, and there's zero option for live chat. It's been days since my first request, and I can clearly see on the admin panel that they haven't even opened my tickets yet. Completely unacceptable!
Hi, we do have live chat, available Mon - Fri from 10am to 5pm EST. We are based in Canada. We have responded to your messages and have had a few conversations over the past month with you! I'm not sure why your admin panel is showing that we haven't opened your tickets but I've sent you a few messages today checking in on that. Looking forward to your response. - Emily, Head of Support
The support from Orbit Apps was absolutely outstanding! Rob assisted us with clear guidance and kind care. He went above and beyond to provide a safe, straightforward solution that perfectly addressed our needs. We truly appreciate his prompt, reliable, and heartfelt support. Thank you so much, Rob!
Jack was super helpful, knowledgeable, and quick to respond to my questions. He even sent along a video recording and screenshots which made it super simple for me to understand what I needed to do. Great customer service!
Great app! we use for custom pricing.
Not compatible with any Ajax Cart/Drawer/Popup and the warning will only show after selecting a plan.
Hi, I'm very sorry to hear that you encountered this limitation, and that it was not made more clear within the app.
I wanted to let you know that this has already been addressed. The app does now work with AJAX carts!
If you want to get in touch, or if you want try the app again and need a hand, please email us at support@orbitapps.com.
You can also contact us via our live chat in-app. We're primarily online 10-5 EST, Monday through Friday, and we will always reply to a chat as quickly as possible. Rob - T2 Technical Support Specialist.
B2B wholesale app is fantastic! It was easy to setup and we are now getting easy B2B orders through our website. If I have any questions, the chat team are very responsive. I liked the app so much that I wanted to use it for another store I manage, however at present new customers cannot use the order minimums function while it is being worked on. I've contacted chat but there's no date for when it will be ready, so sadly I am going to have to get another b2b app for that client.
Great work! Can not recommend the app and the team enough. We asked for a little support in migrating the app over to a new theme. Rob was on hand through the entire process, going above and beyond to ensure the installation was successful. Thanks again!
Thank you so much, I really appreciate this review! - Emily, Head of Support
The support from these guys is amazing,, super speedy, super can do. Always on hand. We love this app
Thank you so much! - Emily, Head of Support
DE BESTE APP MET DE BESTE SERVICE 5 STARS!!!!
