Reviews (771)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining wholesale operations on Shopify, highlighting its ability to manage multiple price tiers and complex pricing structures effectively. They appreciate the flexibility in applying discounts and the option to integrate custom code to meet specific business needs. The app is noted for its seamless integration with Shopify and advanced pricing features. Exceptional customer support is frequently mentioned, with the team providing responsive, personalized assistance such as walkthrough videos and detailed guidance. Continuous updates and improvements from the developers are also positively noted, enhancing the user experience.
Refine
-
By rating
Had an issue with wholesale clients stalling and getting an error message on check. Chatted with Alex and he fixed the issue right away.
Big thanks for your review! We're happy to know everything's working smoothly now.
- Will, Head of Development
The app has all function which I wanted.
But the best part of this app is super friendly customer service!
Thank you so much for sharing!! - Emily, Head of Support
App works great and their tech support is amazing! Very quick to respond and get any issues I have (usually my own doing), resolved.
Appreciate the kind words and the review! Glad we were able to get everything sorted in short order.
- Will, Head of Development
Kay was amazing . I’m not so tech savy. So she took care of everything , even sent videos of my own shop to help me to understand. Customer support deserves a special mention. Whenever I’ve had questions or needed assistance, the support team has been incredibly responsive and helpful. It’s clear that the developers value their users and are committed to providing a top-notch experience.
Overall, the Wholesale Hub app is an indispensable tool for anyone involved in the wholesale business. It simplifies purchasing, improves efficiency, and offers tremendous value. I highly recommend giving it a try!
Thanks for your kind words, and for using Wholesale Hub to run your wholesale business! Providing great customer service to our merchants is incredibly important to us, so this is wonderful for the entire team to hear, especially Kay.
- Danny, CEO
Great app. Does exactly what we needed but more than that the support is unparalleled. I really can't express my gratitude enough to the team for getting my stores up and running with customization.
I'm so happy to hear this, thanks for sharing such great feedback about my team! - Emily, Head of Support
This app is very useful for stores that need wholesale accounts on their site but cannot use or upgrade to Shopify Plus.
They are quick to respond using their chat directly integrated to the app. Alex was quite helpful and ensure to help you resolve any issue to the best of their ability.
I super appreciate this review, thank you for sharing!! - Emily, Head of Support
Very fast and great support
I'm so happy to hear this, thank you for sharing! - Emily, Head of Support
This app was the solution we needed to offer multiple price tiers for B2B sales. After many months we discovered a bug on our site and their team figured out the problem and fixed it within a day. I am gratified to be working with a company that knows how to support their customers!
Thank you so much! I appreciate your kind words about my team! - Emily, Head of Support
Wholesale Club has been very good and straight forward for setting up and streamlining out B2B. There are a few more custom discount features that we'd like to be able to use but we communicated this to the Orbit team and they seemed to seriously consider them for future addition.
The customer service has been great! Very fast to respond and sort out any bugs.
Thank you so much for this review! I am glad to know that our desire for feedback and opportunity to grow is clear to our merchants :) - Emily, Head of Support
Kay was very helpful with support and the app works flawlessly.
So glad to hear this, will be passing this feedback along to Kay! - Emily, Head of Support