Reviews (789)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing both wholesale and retail operations on Shopify. It offers custom pricing, volume discounts, net payment terms, and quick order forms, efficiently handling complex discount structures and large volumes. Users appreciate the smooth functionality post-setup and the responsive, knowledgeable support team that aids in problem-solving, making it a valuable tool for B2B operations.

December 12, 2024

The app can be difficult to install/integrate for some people but when I encountered issues, I reached out to customer service and they were of immense help! Not only did they help integrate the application with shopify, Rob (customer service), also helped make customizations and guided me through the entire process with patience and a supportive attitude. Thank you so much, Rob!

NUTRILINQ
United States
16 days using the app
Orbit replied December 20, 2024

Thanks for this review!! The app can take a bit of time to integrate depending on the setup of the store, but our team is always able to help :) Glad to hear Rob was about to get you sorted out! - Emily, Head of Support

November 10, 2024

Great app, does what you want it to do, and the support team were very helpful.

FRACTEL AMERICA
Australia
3 months using the app
Orbit replied November 12, 2024

I really appreciate you leaving us this review, and for using the app! - Emily, Head of Support

October 25, 2024

I contacted technical support today for the software set up. Rob helped me and he made the whole set up really easy. Great technical support!

EpicRise Electronics LLC
United States
8 months using the app
Orbit replied October 28, 2024

Yay so glad to hear Rob got you all sorted out!! :) Thanks for the kind words about my team! - Emily, Head of Support

September 30, 2024

Great app for wholesale, custom prices for different tags is great, wish the discount codes were still available but the app makes up for it. only small issue, uploading, csv can be tricky... for us it works great when using google docs, but so not much when using excel, (although this may be a "user error") Service is always excellent...

DigitalSmokeSupplies.com
Canada
Over 7 years using the app
Orbit replied October 2, 2024

I appreciate you leaving this review! We pushed an update to our Custom Prices feature recently that resolves the issue with Excel, so you shouldn't experience this problem anymore! - Emily, Head of Support

September 24, 2024

We have been using B2B Wholesale Hub for years now. It is always stable, provides flexibility, and has great tech support. I recommend that app if you want to offer a B2B option on your site.

White River Hardwoods
United States
About 7 years using the app
Orbit replied September 26, 2024

Thank you so much for these kind words - and for using our app since 2017!! We really appreciate your commitment to our product :) - Emily, Head of Support

November 8, 2024

Great App and great support. Thank you Kay

Fervor + Hue Trade
Ireland
Over 3 years using the app
Orbit replied November 12, 2024

Thank you so much! - Emily, Head of Support

October 23, 2024

This app is great - we've tried several B2B apps previouslybut this is the one!
Kay was awesome - so patient with all our ongoing questions.
Highly recommended.

WILSONPAYNE
Australia
2 months using the app
Orbit replied October 28, 2024

Thank you for this review!! Will pass this great feedback along to Kay as well :) - Emily, Head of Support

October 14, 2024

There were a few issues, but they were all resolved after contacting customer service. Great service, so professional.

INJORA B2B
China
6 months using the app
Orbit replied October 16, 2024

Thank you for this review!! I am glad to hear everything was resolved swiftly :) - Emily, Head of Support

September 27, 2024

I had a small issue with the app and their help team (in particular Rob) was excellent in researching the issue and finding the solution. He went above and beyond to make sure it was corrected. Couldn't be happier.

Penny & Rose
United States
Over 6 years using the app
Orbit replied October 2, 2024

So happy to hear this, thank you for sharing!! Such a glowing review :) I'll be sure to pass this along to Rob as well! - Emily, Head of Support

September 25, 2024

I am only new to this app however so far the support team have been outstanding in getting me up and running
Thanks guys I really appreciate the help :D

Port Kennedy Auto Parts & Batteries
Australia
Over 1 year using the app
Orbit replied September 27, 2024

I'm so glad to hear this!! We're here for you if you need more assistance :) - Emily, Head of Support