Reviews (789)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing both wholesale and retail operations on Shopify. It offers custom pricing, volume discounts, net payment terms, and quick order forms, efficiently handling complex discount structures and large volumes. Users appreciate the smooth functionality post-setup and the responsive, knowledgeable support team that aids in problem-solving, making it a valuable tool for B2B operations.

September 10, 2024

This app helps us sort out B2B sales in an efficient way. I wouldn’t say it’s perfect, but pretty close. Helpful customer service from Orbit and easy to install.

Stefan Papir
Norway
Almost 2 years using the app
Orbit replied September 11, 2024

Hi! Thanks so much for this review :) I appreciate your honest review, and have sent you a follow-up in case you'd like to share more detail about your feedback! - Emily, Head of Support

October 5, 2024

The development team's sincere and transparent approach towards users is remarkable. Not only do they provide quick and accurate responses and support, but there's also a sense of reassurance that they are truly by our side. In particular, Kay from Orbit continues to bring significant benefits to us.

This app is so simple that its structure can be understood intuitively. As a result, it's easy to communicate questions and customization requirements, saving us from wasting time.

Hacomarche
Japan
25 days using the app
Orbit replied October 7, 2024

This is amazing, thank you so much for the kind words! - Emily, Head of Support

October 22, 2024

Works as advertised and great customer service.

Scandia Manufacturing
United States
Over 1 year using the app
Orbit replied October 23, 2024

Thank you so much for this review, I really appreciate it! - Emily, Head of Support

October 1, 2024

This app works really well for offering wholesale customers their own pricing levels, and also offers a few extra features to help with wholesale customers, such as Account Customer processing, minimum order amounts, shipping customisation, and a quick order form. Can't fault the support. They have quickly helped us solve a few minor issues.

Minibearings
Australia
11 days using the app
Orbit replied October 3, 2024

Thank you so much for this review! - Emily, Head of Support

January 27, 2025

Facile d'utilisation et surtout support réactif !

SHELTO B2B
France
21 days using the app
Orbit replied January 31, 2025

Merci beaucoup pour cet avis! - Emily, Head of Support

August 13, 2024

Been using this app for several years now. It works as advertised, and the customer support is amazing. We have over 3000 products on our website and hundreds of dealers.

PCI Race Radios
United States
Over 6 years using the app
Orbit replied August 15, 2024

Thank you so much for this review. It really means a lot to us! - Emily, Head of Support

September 6, 2024

I had a very positive experience working with the B2B team. I was able to seamlessly set up my wholesale system with all the help and support I needed. Super grateful to the team and for the ease of use of the app!

Elana Gabrielle
United States
6 months using the app
Orbit replied September 9, 2024

Thank you so much for this review! - Emily, Head of Support

July 12, 2024

Alex was extremely helpful. He communicated very clearly and fixed my problem without having to change much of my code. Minimal changes keeps all my old code working well, but the glitch he fixed, he fixed quickly and then was very patient with me as I tested different browsers and situations to make sure everything was still running smoothly.

notofthisworldiconsandbooks.com
United States
Over 6 years using the app
Orbit replied July 15, 2024

I'm so glad to hear Alex was such great help to you. It means a lot to have such positive feedback about my team. Thank you! - Emily, Head of Support

September 2, 2024

Kay was super helpful and got to the bottom of our issue quickly.

Write To Me Wholesale
Australia
Almost 3 years using the app
Orbit replied September 4, 2024

I'm so glad to hear this!! Glad we were able to get your issue resolved quickly. Thanks for leaving this review :) - Emily, Head of Support

July 1, 2024

We had a small issue with something we had done so contacted support through their chat. Kay was quick to respond and very helpful. We had our issue fixed in no time at all. Very impressed with their service, Thanks again.

biancalorenne.co.nz
New Zealand
About 6 years using the app
Orbit replied July 4, 2024

Thank you for this review! So glad to hear Kay was a great help to you, I will pass this feedback along :) - Emily, Head of Support