Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Using the app now really cool. no ROI so far but 50% clickthrough rate. looks good. great SMS marketing app. superb support. only one suggestion. please enable smaller top-ups for beginners thank you
Great app and customer service. Insane ROI comparing to every other app that is out there.
A must have.
it went well and he was very helpful. His name is AJ
PL helped me so much thanks!
They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.
Thank you for sharing your concerns. Over the past few days, we’ve had productive conversations to address each of your points, and I’m glad we’ve been able to clarify the misunderstanding about how the feature works and resolve the concerns you raised along the way. We take all feedback seriously and strive to ensure a smooth experience for all our customers.
We’re happy that you’ve decided to continue using our services, and we’re committed to supporting your business along the way. Should you have any further concerns or need assistance, don’t hesitate to reach out. We’re here to help!
Had an extremely helpful experience with their support staff (Melvin). Was able to clear up all of my questions and had me setup and ready to go right away.
Update - I just had to verify SMS and Melvin was an awesome rep. Helped me to verified. still have to wait a week or so.
I’m giving 5 stars because I know they are trying. However if you use the free version you will get texts from customers but you can’t read or reply to them unless you upgrade. That’s not acceptable on my end to leave customers hanging. It needs to be changed. Either remove that capability for the free version or limit the amount of customers. Other than that it seems to perform ok.
It's a great tool to engage with customers. I had problems with verifying the account and TFN, the customer service rep AJ did a wonderful job to finish the process.
Très bonne application et service client au top. Princess a su me guider dans le respect des RGPD pour valider le compte et que tout soit opérationnel. Merci ! Je recommande
From the time I opened the app, there was a chat waiting to assist me. No matter the tab I clicked on, Mike was there telling me about the feature. when I finally did have a question Mike was gone but P L wrote back in less then a min and answered my question with great knowledge. Im proud I got this app with my store. Customer service is everything for me