Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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There is a real issue with the app SMS delivery confirmation!! I created an automation for the canceled orders to be sent to the admin phone ! Nothing has been received until today and I’m being charged on every message ! I contacted their support they will simply say (just as always) “ we have a proof all of these messages have been delivered by your ISP!! “ and that is it !! No further follow up or even trying to solve the issue !!
*** UPDATE July 9th, 2019:
I have been contacted by the customer service and they tried their best to sort out the problem with my ISP and the delivery of the SMS messages to the admin phone number. After so many trials they could sort out the problem. I have a grade I have been contacted by the customer service and they tried their best to sort out the problem with my ISP and the delivery of the SMS messages to the admin phone number. After so many trials they could sort out the problem Therefore I am updating my review from one star to 4 stars.
Thank you for your review.
Sorry to hear about your experience. We've contacted ETISALAT for more info on why they are reporting received and you are not getting the text messages. We also reached out via mail so hope to get this resolved as soon as possible.
Best,
SMSBump Customer Care Team
The app is good at what it does and seems to be growing. On the other hand some things are frustrating, it falsely reports revenue by changing whatever currency you sell in to dollars without currency conversion. Another issue is you can't pay as you go per sms if you want to do things like birthday messages via reconvert, it forces you into a monthly fee.
EDIT: It went downhill after getting acquired by Yotpo. Syncing is unreliable, support is poor & automations don't always work. Switched to Postcript!
Verry verry GOOD JOB "John D" !!!
Fantastic customer support, and high ROI. We use this in our flows and campaigns, and it's been working really well for us. Highly recommend!
PL S did help me a lot!!! Slove the concern I have, nice app!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SMSBump is a great app. The app is easy to use, and the support team is helpful and quick to respond, especially Ronnel. I highly recommend it to anyone!
This app is awesome, I have made a lot of money with it in the past! Marnie is such a great customer support
Onboarding is quite simple
thanks to the help of John D.
I used this app for all my marketing and it does wonders. And any time i have any problems questions the customer service always handle all my issues promptly. Tonight Fhoel C was amazing and fixed my small issue in minutes
Great customer service! Princess was very helpful and was able to resolve an issue I was having with A/B testing. Highly Recommend!!