Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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We've been using SMSBump for nearly 2 years now and the return campaign fees and monthly subscription is a complete no-brainer. If you're not using text message marketing in your marketing strategy, please do yourself and your business a favor and do it. Granted there are tons of apps but SMSBump's customer support sets them apart...not just the other text messaging apps but all of the apps we have connected to our store...SMSBump's support has been the absolute best - always available, always super effective (not just sending links to their support/help desks), and super pleasant! Joann, Quin's and Princess' (PL) support really stands out! Keep on keeping on!
Their support is so good, I am compelled to update my review. That's a testament to the SMSBump team. I still feel the exact same sentiment. Their support is top notch!
Christopher is friendly and quick to response! I have a problem with my sms marketing audience and he accommodated me professionally and quick. Error also occurred to my other 4 stores and he willingly took the task to help me.
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Their service is quick and seamless. I got to interact with a support representative, John. D. and I was attended to well!
It is a good app that can make more than 1000% ROAS. The support team is good, Joann can help me to check the problem
AJ was very helpful! I was able to have my problem resolved rather quickly.
There customer service really helped me in a timely manner before the release of my new collection
Needed help with TFN verification and Keano from the app's support team was a lifesaver. Quick, efficient, and really helpful. Great experience!
I'm happy with this app, it pays for itself in the revenue it generates, it doesn't quite deliver what some of the promotional videos claim but it does deliver. As it is free app with the exception of the actual messaging cost, there is not much to complain about
Thank you for your review! If you have any questions or want to know how you can get the most out of our app, make sure to check our blog or contact our support team :)
Princess S was very helpful with our query!
tuff app worda bro