Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Yotpo is really easy to use!
Pop-ups are clean and customisable which is nice.
Yotpo support is also really reactive and efficient.
Joann C is the most amazing customer support rep ever. She helped my with all my issues (which werent really issues) I was migrating from another platform. SMS bump is pretty great thus far
This app was decent (I found a bug after they ruined one of my promotions) but they moved features from the $19 a month plan to the $59 a month plan without any warning.
Hello,
Thank you for reaching out.
I sincerely apologize that you had this experience with our service.
I can see that we have been in touch recently and are currently working towards a resolution to your feedback.
I have reached out to you directly to further discuss any issues impacting your account so we can work towards resolving this for you as soon as possible.
Kind Regards,
SMSBump Customer Care
Great way to increase revenue, helpful team! I spend a small amount of money each month and see huge returns
Always a great app for increasing profits. Lord was an awesome help! She helped me get approved with speed and got me sending SMS right away!
I can't log into the application with my computer and I can't contact technical support to fix the error. only blank page displays. even i change 3 computers and i changed from WIFI TO LTE and i had the same problem.
Please contact me as quickly possible
Thank you for taking the time to leave a review. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
We've only been using this app for less than one month. The ROI is astounding. On a spend of less than $13.00, we've made 15 sales for well over 1K. You are leaving money on the table if you don't use it. I love the pay as you go option allowing for very little out of pocket. Finally, the customer support is as good as it gets. Thanks so much for this app! A real money maker.
Awesome app! Great support team. Fhoel was very helpful and explained everything to help me setup the automation needed with great success. Highly recommended.
Just spent an hour on the phone with Chris. Not only was Chris exceptionally knowledgeable and patient, but he showed me some of the current industry best practices and ways to improve our SMS/MMS game plan. I had a lot of things I was doing wrong, and he showed me immediately how to fix them, even suggested some wording, and gave me some ways to improve it in addition to some credits to sell even more! The ROI as you've seen in the YouTube videos is absolutely real (we are in the tens of thousands as the USA target market texts literally cost us 1 cent for SMS and 7 cents for MMS). SMS Bump (and their helpful team) is a no brainer. Do it.
I love this app and i haven't even used all the features yet. I've actually been using it for almost two years now. Customers service is always fast and helpful.