Reviews (8,141)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its easy setup and integration with Shopify, enhancing marketing campaign management. The customer support, especially from team members like Marnie and Quin, is frequently praised for its excellence. Merchants note the effectiveness of the SMS and email marketing features, such as sending pictures and links, which significantly boost customer engagement and sales. The pricing model is considered cost-effective, with free emails up to a certain limit and usage-based charges. Additionally, its quick issue resolution and seamless integration with other related apps and Shopify features make it a favored choice for e-commerce marketing.

September 4, 2024

Marnie is the best, great app! thank you

Seed World
Israel
Almost 3 years using the app
August 24, 2024

John D help me resolve a question i had in mind about my account. Fast and efficient! Thanks for your patience!

INDIGOS ONLY
United States
5 months using the app
June 26, 2024

Yotpo has truly achieved the impossible! All of my loyalty, email, sms and customer data in ONE platform. Switching to yotpo has successfully replaced klayvio, attentive, loyalty lion and several expensive custom integrations, radically simplifying my marketing team and operations. Their live support has also world class and has been available 24/7 during my team onboarding process, going above and beyond for us even without an enterprise license or SLA. Extra special thanks to Joann C from the support team for her quick real-time help with our email marketing this morning!!

Terrien
United States
5 months using the app
August 13, 2024

i had absolutely no idea how it worked. i even checked on youtube.
support helped me step by step to verify the account.
Thanks

KRAZE
United Arab Emirates
30 days using the app
September 13, 2024

Melvin is very kind and helped me fix my problem!

Riding'times
United States
About 1 month using the app
August 12, 2024

John D was very helpful and got me squared away immediately. What a Rockstar!!!! Thanks so much John!!!

Brandyalyfe
United States
5 months using the app
Edited August 19, 2024

For being a new user to both Shopify and this Yotpo email client app, I was very happy with the service Quin and PL provided today. Not only did she silvery issues but she helped me problem solve some basic features of their app that I had glossed over and missed. Big shout out to her for all of her awesome help.

Yudae Wellness
United States
2 days using the app
September 26, 2024

Fast support, and Rock N is on point!

Furnnista
United Kingdom
8 months using the app
August 23, 2024

Easy set up in 5-6mins. Rock was very helpful to assist me with some extra questions I had.
thank you !

Brushy™
United Kingdom
24 days using the app
July 30, 2024

Rock was the customer support agent who helped me, he was amazing—knowledgeable of the job and had a fast response. Loved it.

Irunik Store
United States
About 2 months using the app