Reviews (8,249)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

October 27, 2024

Very good support. Easy and fast forward to the point, thanks to JL im getting answers to my questions!

MoneyPlays
United States
10 days using the app
August 14, 2024

John D was immensely helpful in helping me add code to my shopify theme!!!

gianci world!
United States
About 2 years using the app
November 7, 2024

Quin Shiena G is super helpful, the live chat is really great option for some assistance.

SENVES™️
Canada
About 2 months using the app
August 14, 2024

The customer support was outstanding. Princess was so helpful that she even set the whole campaign for me as I set it up days ago. I will definitely continue to use Yotpo. The best for the business!

SillySmalls
Serbia
About 2 months using the app
October 20, 2024

PL was super helpful, thanks to her !

Shichic
United States
8 months using the app
September 26, 2024

Fast support, and Rock N is on point!

Furnnista
United Kingdom
8 months using the app
October 16, 2024

Very easy to use, quick response from the live chat support, toll free number verified in minutes (thank you Melvin)

Shroomtopia
Bulgaria
9 days using the app
October 5, 2024

Joann was extremely helpful with answering all my questions. I was able to fix my problem quickly.

Casually Little
United States
9 days using the app
October 4, 2024

Needed help with a TFN verification. I worked with Quin and the experience was quick and easy!

Girl on the Go
United States
28 days using the app
October 15, 2024

ROCKY WAS QUICK AND ATTENTIVE. MADE FINDING A SOLUTION SUPER HELPFUL AND EASY.

My Store
United States
25 days using the app