Reviews (8,347)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

Edited December 16, 2024

Rock was awesome! helped me get verified and it was not as difficult as I thought it would be. Thanks for your help!

I messaged in about an issue getting my email subdomain verified and Jay was extremely helpful and worked with me the whole time. Every time I have an issue, the support is top tier. I am beyond satisfied with the support team!

Gladiator Gummies
United States
About 1 month using the app
October 30, 2024

Marnie and all support staff is super helpful, the live chat option is very convenient when needing some assistance. Yotpo marketing app is very user friendly and informative, and the pricing is great for small businesses. Definitely recommend this app for all start up stores!

WEBEXP, LLC
United States
Over 1 year using the app
November 10, 2024

John D helped me figure out the issue with my email deliverability right away and he was the only one out of many people I spoke to that helped fix the issue thanks!

Sayitwithatea
United States
4 months using the app
October 24, 2024

Thanks to PL. She worked quickly to get my TFN verified. Very professional.

Edgy Glam Boutique
United States
Almost 3 years using the app
January 15, 2025

I was about to delete the app because I found the service too complicated and difficult to use. However, when I was politely asked why I was leaving, Rock, the representative, stepped in and addressed every single issue I had. As a result, I decided to continue using the service, and I truly think it was the best customer support experience ever.

NYC Bouquet Delivery
United States
2 days using the app
February 9, 2025

Good stuff, thank you customer service rep John D

St. Lisse
Australia
1 day using the app
November 20, 2024

perfect support from PL

Sophiaelegance
France
About 1 month using the app
December 16, 2024

PL was very helpful and tended to all my questions!

TOP TIER THE LABEL
United States
6 days using the app
February 6, 2025

This app is great! Jay was very helpful in order to set up the whole app! Thanks!

SPICEPOSH
Cyprus
1 day using the app
January 16, 2025

Reached out to the support team to be verified and the experience was great. I worked with Joann and not one time did I feel rushed, as a newbie to this platform it took me a while to figure out everything. She was so helpful and patient. Thank you for your assistance!

My Store
United States
1 day using the app