Reviews (8,140)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its easy setup and integration with Shopify, enhancing marketing campaign management. The customer support, especially from team members like Marnie and Quin, is frequently praised for its excellence. Merchants note the effectiveness of the SMS and email marketing features, such as sending pictures and links, which significantly boost customer engagement and sales. The pricing model is considered cost-effective, with free emails up to a certain limit and usage-based charges. Additionally, its quick issue resolution and seamless integration with other related apps and Shopify features make it a favored choice for e-commerce marketing.

June 18, 2024

I had a great experience with the support today! John D was very quick and friendly in assisting me with my issue. Highly recommend their service!

NUOVA
Germany
17 days using the app
October 8, 2024

MARNIE WAS EXCELLENT THANK YOU SO MUCH FOR YOUR HELP

Sarah Taghipour Ceramics
Canada
About 17 hours using the app
July 16, 2024

Awesome support from PL to get going!!

GotPouches.com
Sweden
9 days using the app
May 22, 2024

I had a wonderful experience with Yotpo's customer support, thanks to Marnie. The support was quick and incredibly friendly, making the whole process smooth and stress-free. Marnie went out of her way to ensure that all my concerns were addressed promptly and efficiently. Thank you, Marnie, for your fantastic support! Highly recommend!

GET-JEWEL.COM
United States
7 months using the app
July 5, 2024

Customer service is perfect

FJ Elegance
Australia
8 months using the app
September 16, 2024

great experience John D helped me out and answered all my questions and made this process really smooth and easy .

My Store
United States
About 1 hour using the app
September 28, 2024

Signed up for yotpo marketing. Quin Shiena G helped me sign up and a quick and easy job and was easy to communicate with

STARGAZE
United States
About 1 hour using the app
September 11, 2024

Thanks for Rock N for his help to verify my account. This is a really good app. i recommend.

Mauvvo
United States
1 day using the app
May 30, 2024

Quick, Helpful customer service! Quin was able to help me in the right direction as far as getting my TFN verified. Excited to be approved and finish setting up my sms campaigns!

Metrophit Apparel Company
United States
4 months using the app
June 10, 2024

Very helpful especially PL, she was quick and helped to get my account online and verified.

Sea Moss by Michelle
United States
4 months using the app