Reviews (8,347)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

August 22, 2024

I have going back-and-forth between a few other SMS + email apps. Since Yotpo has been so easy to set up and also focuses on the customer interactions and reviews, as a small business I believe this is the best solution. Quin has been helping me through the process to get verified for SMS and it was easy clear and fast.

SANTO CABO
United States
Over 4 years using the app
August 28, 2024

I encountered a problem with email list importing during use, and agent John D helped me solve it very promptly and quickly.

EMKE
Germany
Almost 2 years using the app
October 23, 2024

Although now I am just starting, but the customer service really impress me, Jay, one of their guy is really nice and patient, help me a lot with the setup problem. With the customer service, no doubt this app will be awesome.

CRAZYGIRL
Hong Kong SAR
About 7 hours using the app
September 12, 2024

Melvin helped me get verified and was a very friendly and helpful experience

OBSCURE
United States
4 months using the app
October 9, 2024

john d was very helpful and made the process much easier

latercrew.com
United States
2 days using the app
September 22, 2024

Yotpo is amazing to use. I am a complete newbie to this and got a lot of help from the customer support agents. Princess, Marnie, and Rock were patient and super helpful with my queries, and even will go to the back end to help fix some issues I had. For the people Yotpo gets 5 stars.

Furry and Family Portraits
United Arab Emirates
28 days using the app
October 14, 2024

Rock was a lifesaver and really helped me navigate what to do to recieve my tfn . THANKS ROCK

W1ldcard
France
About 22 hours using the app
August 29, 2024

Very reliable app. Customer service is good PL help me with my verfication process

Everything Organix
United States
Almost 2 years using the app
October 2, 2024

Melvin F. was very helpful and efficient in resolving my issue.

Havana Cigar Exchange
United Kingdom
6 days using the app
November 6, 2024

Setup was easy and support was very helpful

My Diamond
United States
About 1 hour using the app