Reviews (8,348)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

October 9, 2024

john d was very helpful and made the process much easier

latercrew.com
United States
2 days using the app
August 22, 2024

Quin was very helpful! I appreciate them helping me get my account verified to launch my small business.

Victorious Collection
United States
5 months using the app
September 22, 2024

Comme d'hab, cette app est un must have pour récupérer des paniers abandonnés ! Le service client est top aussi ! Merci à Marnie pour son assistance :)

Nestinova
France
5 months using the app
June 25, 2024

John D was really helpful in helping me setting everything up. Do not contact the support by mails though they are not helpful there, only by chat.

Sweet Birth
France
Over 3 years using the app
June 25, 2024

I am new to this ap, and have a lot to learn still. Customer Support is very patient and helpful!
I have definitely seen increase in sales, with even my limited understanding of marketing and SMS/Email. I am sure it will only get better as I learn more. Joann C at support was a big help to me!

Campbells and Chaos
United States
11 months using the app
May 8, 2024

So far, SMS Bump is super rad! Customer service is great! They were incredibly responsive and helpful with any questions I had, especially John D. The platform itself is intuitive and user-friendly, making it a breeze to set up and manage SMS campaigns. I've been impressed with the results so far; the open rates are fantastic, and it's clear that our customers appreciate the personalized touch of ...

Thank God
United States
Over 2 years using the app
September 15, 2024

I appreciated the experience. Marnie. E was super friendly and helpful. Problem solved quickly. Keep it up.

Pâtisserie Nabliya
Tunisia
14 days using the app
September 25, 2024

Just worked with Joann at Yotpo support and got the most curtest and knowledgeable help ever, just great.

CEW Store
United States
9 days using the app
June 7, 2024

I love this app! Utilizing the SMS messaging has been a really great marketing tool for my retail shop. I love that you can attach pictures and your shop link as well. Customer service was helpful and quick to respond (thank you Joann C). Would highly recommend this app to other Shopify users for their marketing needs!

Sage Lane Cottage
United States
About 1 year using the app
September 13, 2024

Melvin is very kind and helped me fix my problem!

Riding'times
United States
About 1 month using the app