Reviews (8,353)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

July 11, 2024

John D and his team assisted me in setting up a pop-up on my store which offers a percentage discount to new and existing customers who sign up for email and SMS. I do think the App can increase customer visits and can increase customer sales but I have no experience with the app. I would like to get a more proactive approach from the team to advise me or recommend the best actions I need to take ...

Valmurr Wigs Wefts And More
United States
4 months using the app
October 9, 2024

john d was very helpful and made the process much easier

latercrew.com
United States
2 days using the app
September 22, 2024

Comme d'hab, cette app est un must have pour récupérer des paniers abandonnés ! Le service client est top aussi ! Merci à Marnie pour son assistance :)

Nestinova
France
5 months using the app
May 23, 2024

I love this app! Very easy to use and if you need help with anything the support team responds very quickly and stays connected until your issue is resolved. I worked with Rock today on a issue and it was a pleasure! He worked with until we got it working

Pray. Hustle. Dominate
United States
About 4 years using the app
September 15, 2024

I appreciated the experience. Marnie. E was super friendly and helpful. Problem solved quickly. Keep it up.

Pâtisserie Nabliya
Tunisia
14 days using the app
June 5, 2024

I love the easy setup! John D was extremely helpful and quick when requesting an API key. I have tried other review apps in the past that were impossible to set up. I highly recommend SMS Bump!

Michelle's Creatives
United States
Almost 4 years using the app
March 16, 2024

Great App and Great customer service. The service was stellar, I had an agent by the name of Regie that gave me the information that I needed to execute and update my terms and service to start sending out sms messages and he was very patient throughout the process. I am a forever customer and thank Regie for all of his help!

Pure Virgin Luxury Hair Co
United States
Over 3 years using the app
August 12, 2024

So far so good, theres been a few things that i wanted to update on this app and YOTPO was able to make it happen!! Melvin has been a great helper overall in our needs and we really appreciate that!!!

DIEVIER
United States
About 2 months using the app
August 9, 2024

Hands down the best SMS-marketing app. The support is amazing, Regie has helped me with my account verification. Process was fast and easy with him!

Rolovamodel
Finland
10 months using the app
August 27, 2024

My account was not verified for a few months without me knowing. But Melvin has been of great help to fix this issue in less than 10mn.

LumiArt
France
11 months using the app